Our News - as on April - July, 2010 - til india

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TIL TALKA Trusted PartnershipTata Steel - Joda and TIPLTata Steel and TIL share a relation that goes back decades. TIL and now its subsidiary TIPL work with Tata Steel inJamshedpur, Noamundi, Joda, Sukinda, West Bokaro, SEB Project and other mines and factories spread across variousstates of our dealership territory. TIPL also runs a MARC contract successfully with Tata Steel - SEB Project in West Bokarofor the l<strong>as</strong>t 7 years.TIPL Zone (CMS & PSS)The operations of Tata Steel iron ore mines at Joda, Orissa, are supported by Cat equipment with TIPL product supportteam providing full technical solutions to Tata Steel including maintenance and troubleshooting of problems and supplyof spares to achieve maximum productivity of the Cat equipment.Recently Tata Steel - Joda, conducted an internal program for their shop-floor employees called MASS- ‘Manthan Ab Shopfloor Se’ meaning ‘Brainstorming from the shop-floor’ for incre<strong>as</strong>ing productivity.The program w<strong>as</strong> designed to encourage each and every employee to provide suggestions and views on ways to decre<strong>as</strong>emachine downtime and incre<strong>as</strong>e production. It w<strong>as</strong> a ‘bottom-up’ approach <strong>as</strong>king suggestions from all starting from shopfloor. The suggestions after evaluation would be implemented by Tata Steel to achieve higher levels of production andbenefits.Though MASS w<strong>as</strong> designed <strong>as</strong> their internal program, it w<strong>as</strong> a great honor for TIPL for beingAs quoted by Shailesh Verma,the only service provider to Tata Steel to be invited to submit suggestions during this program.Chief, JodaA team from TIPL - Sundar, S.K.Ganguly and Dilip Chakraborty helped the shop floor employees“M/s.TIPL is our Valuableto enhance their skills on maintenance and troubleshooting of Cat equipment. <strong>Our</strong> team w<strong>as</strong>Business Partner… who h<strong>as</strong>regularly engaged with Tata Steel employees showing them the maintenance procedures, faulthelped Tata Steel very much indiagnosis steps and fault code identification, aimed at achieving quicker machine turnaroundachieving yearly targets byduring breakdowns and repairs. The suggestions made by team TIPL to improve machinesupporting us to reduce theavailability were tested and implemented and within a short period the targeted efficiency levelsdowntime of equipmentwere achieved.through their efficient serviceThis is yet another incident that proves the trust and confidence of our customers in TIPL <strong>as</strong> aand supply of spares.”Total Solutions Provider.CAT 424B Operator Training in GuwahatiIn line with our continued focus on training and capability development programs, TIPL organized an Operator TrainingProgram in Guwahati with support from TIPL training department. This w<strong>as</strong> a two day program with approx 36 machineoperators from the field - working on machines of various manufacturers like JCB, L&T, Telcon & Caterpillar.The program included both cl<strong>as</strong>s room and on-site training. The modulesof the training included topics on Safety & Hazards, BHL b<strong>as</strong>ics & itsApplication, brief presentation about Caterpillar, 424B BHL Features &Benefits, Operation Safety, Cab Control & Monitoring Systems, OperatingTechniques-Loader & Backhoe Operations etc. At the end of the programcertificates were given to all the Operators.The program w<strong>as</strong> also attended by senior TIPL officials and Operatortrainers from Kolkata.10OUR NEWS VIEWS & EVENTS
Enhancing Customer ExperienceProduct Health Check Up Camp & Seminar cum Customer Training Program at KanpurThe PSS division of TIPL organized a Product Support Seminarcum Customer Training Program in Kanpur during May this year.Spearheaded by our Product Support Team of Lucknow andKanpur, the aim of this initiative w<strong>as</strong>:• To interact with the different users of Caterpillar DG sets• To collect voice of customer (VOC)• To conduct a 3 day - DG Set Health Check Up CampTIL TALKThe Health Check Up Camp w<strong>as</strong> really beneficial to manycustomers from are<strong>as</strong> like Kanpur, Dehat, Lucknow, Kannauj,Chibramau, Unnao, Bhadohi, Barabanki, Pukhrayan and Bhognipur.Sibananda Gupta addressing the training programThe Camp activity w<strong>as</strong> followed by a Seminar cum Customer Training program where TIPL team invited customers fromAllahabad, Raibareily, Amethi, Sultanpur, Jaunpur, Orai, Kabrai and Ghazipur to attend the program. Some of the majorcustomers who attended were - Rohit Surfactants, AirportAuthority of India, Indian Oil-Sultanpur, Rhimjhim Ispat, Hindalco,Vishaka Industries, Essar Infr<strong>as</strong>tructure etc.The program took the invitees through presentations on TIPLgrowth plans along with our focus and strategies towards serviceexcellence and customer loyalty. There were also presentationson Rental business followed by an enriching technical program-‘A journey from Engine B<strong>as</strong>ics to New Product Introduction (NPI)’.There w<strong>as</strong> also an interactive discussion on how to understandCustomers attending the training programthe Critical Customer Requirement (CCR). The CCR feedbackshighlighted issues such <strong>as</strong> having a single window service, having sufficient Parts Inventory among others. The closingceremony ended with the handing over of memento to eachcustomer in recognition of his support followed by cocktails anddinner.This initiative from TIPL-PSS team w<strong>as</strong> highly appreciated byall the customers attending the program- a true example of ourrelentless effort towards taking customer relations to higher levelsof excellence.TIPL Zone (CMS & PSS)Amitava Gupta imparting training to the customersOUR NEWS VIEWS & EVENTS 11
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Page 16 and 17: TIL TALKFoundation Day22nd July, 20
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Page 28: A journal from TIL Limited • For

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