2006 ANNUAL REPORT - Far East National Bank

Customer &Community ServiceCustomer ServiceNominated by their colleagues, recipientsof the 2006 quarterly service awards wererecognized for their professionalism,dedication, and outstanding service toboth customers and their peers.Frances Cheng, Loan OperationsManager, Alhambra Financial CenterFrances Cheng was involved in the loanboarding and booking of a key NorthernCalifornia client of the Retail BankingGroup. Frances worked diligently todocument a complex real estate transactionand successfully met the customer’srequest for an early escrow closing.Rosanna Hung, Customer ServiceManager, SF Sunset BranchRosanna Hung constantly excels at herresponsibilities, whether it is in branchoperations, customer relations, or sales.During a quarterly deposit promotion, shevoluntarily arranged to meet with a VIPclient on a non-business day and consequentlybrought in $250,000 from thecustomer to open a new account.Stacy Tsang, Executive Assistant,Corporate OfficeStacy Tsang never hesitates when itcomes to assisting her peers and isalways willing to go the extra mile for thebetterment of the bank. Her professionalismand dedication are displayed throughher work and she always demonstratesthose qualities with a positive attitudeand friendly demeanor.2006 Quarterly Service Award recipients (left to right):Frances Cheng, Rosanna Hung, Sandy Wang, Stacy Tsang, Cynthia WuSandy Wang, HR Assistant,Human ResourcesSandy Wang is part of a payroll teamthat works diligently to ensure thatemployees are paid on time. In the lastquarter of 2006, an employee paycheckwas delayed due to unforeseen circumstances.After the paycheck was manuallyprinted, Sandy took it upon herselfto personally deliver the check to theemployee’s home on her own time afterbusiness hours.Cynthia Wu, Purchasing Assistant,Operations AdministrationCynthia Wu provides support forbankwide purchasing requests and isalways very patient in her explanationof policies and procedures. Cynthia alsogoes out of her way to assist others withinquiries regarding facility and premisesrequests, equipment repairs, andparking assignments. Cynthia alwaysdelivers service with a smile and acongenial attitude.Community ServiceFENB employees rallied around ourcommitment to community service,dedicating thousands of hours to makea difference in the lives of others.• Tzu Chi Foundation,Los Angeles, CA – 565 hours• Union Station Foundation,Pasadena, CA – 229 hours• Project Open Hand,San Francisco, CA – 150 hours• Avatamsaka Buddhist Lotus Society,Milpitas, CA – 150 hours• City of Los Angeles CommunityDevelopment Department,Los Angeles, CA – 96 hours• City of Cupertino,Santa Clara, CA – 52 hours• ACCA-SoCal/Foley L.A. Works Day,Los Angeles, CA – 50 hours• Big Brothers/Big Sistersof Orange County,Orange County, CA – 50 hours• San Gabriel Valley Habitatfor Humanity,San Gabriel Valley, CA – 48 hours• Affordable Housing Program,Federal Home Loan Bank,San Francisco, CA – 36 hours• Southern CA Reinvestment CDFI,Los Angeles, CA – 36 hours• Junior Achievement,San Francisco & Los Angeles areas, CA– 35 hours• Rosemary Children’s Services,Pasadena, CA – 25 hours• Asian Scholarship,San Francisco, CA – 24 hours• Greater Pasadena Aid Fund,Los Angeles, CA – 24 hours• Alliance for Community Development,San Francisco, CA – 24 hours09