IBBS Field operations and monitoring manual English

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Integrated Behavioral and Biological SurveillanceField Operations and Monitoring ManualThing to do is simply to repeat the question aswritten a second time. If this does not help, youwill have to probe to obtain theresponse.Probing is a way of asking for furtherinformation without influencing the response.For example, “Could you explain that a littlemore?” or “Could you be more specific aboutthat?” You must never interpret a respondent'sanswer and then ask the respondent if yourinterpretation is correct.If the respondent gives an ambiguous answer,try to probe in a neutral way, asking questionssuch as:“Can you explain a little more?”“I did not quite hear you; could you please tellme again?”“There is no hurry. Take a moment to thinkabout it.”Answer all queries and questions of therespondent.Direct the respondent to the nearestHIV/AIDS information resource (could be anNGO, a VCT centre, or a service program forHRG) for services and more information.It is important to remember that your job isnot to educate respondents, but only tocollect information from them and referthem to the appropriate facilities.Tips in Conducting the Interview1 Understand the Survey Questionnaire.1. Be neutral throughout the interview.2. Never suggest answers to the respondent.3. Handle hesitant respondents tactfully.Read every question exactly as written and in4. Do not form expectations.sequence: The wording of each question has5. Do not hurry the interview.been carefully chosen and for that reason it is6. Do not “read” questions from theessential that you read each question to thequestionnaire.respondent exactly as it is written. It is veryimportant for this survey that each question is7. Ask all the questions.asked to each respondent in exactly the same 8. Do not leave a question unanswered.manner. Certain sections of the questionnairealso have an introductory paragraph that must5.3 Editing the Questionnaires:be read to the respondent in its entirety.All interviews are required to be checked and5.2 Concluding the Interview:the interviewers should edit the questionnaireonce the interview has been completed.Once the interview is complete, theinterviewer should:Questionnaire editing will be done by theinterviewer followed by editing by thesupervisor as well. Interviewers will be25
Integrated Behavioral and Biological SurveillanceField Operations and Monitoring Manualrequired to edit their questionnaires before that particular time or may haveconsidering an interview complete. All misunderstood the purpose of your visit. Onequestionnaires should be reviewed from of the reasons for reluctance may be researchbeginning to end for the following:fatigue. This will be a challenging situation aseven the incentive for compensation may notVerify that an interview code has been convince them to participate. Try to find outrecorded in the interviewer box on the why the respondent is unwilling to participatecover page of the questionnaire.and respond accordingly. Some arguments youcan use to persuade a respondent toVerify that the interviewer has signed theparticipate are:witnessed verbal consent.Verify that all skip and filter instructionshave been respected.Verify that the responses are legible.Verify that only one response code iscircled for each question unlessinstructions allow for more than oneresponse.Verify that any corrections made by theinterviewer are done legibly and accordingto the instructions.5.4 Handling Reluctant Respondents:Occasionally, a potential respondent willrefuse to participate in the survey. Do not takethe initial unwillingness of a respondent to beinterviewed as a final refusal. Try to putyourself in their position and think of factorsthat might have brought about this reaction.The respondent may not be in the right mood atThe respondent cannot be replaced byanyone else.The information they provide will helpdevelop programs which assist people likethemselves.If confidentiality is an issue, assure therespondent that his or her name will not goon the questionnaire. Questionnaires willonly be identified by a number. Everyoneworking on the survey has pledged tomaintain confidentiality. Never ask therespondent's name.However, in some circumstances a respondentmay continue to refuse. In this situation,respect the respondent's right to refuse andthank the respondent for his/her time. Do nottake these refusals personally. Remember tofill the refusal form that has been provided toyou and keep track of the refusal number.26
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IBBS Field operations and monitoring manual English

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