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investment statement for - Pumpkin Patch investor relations

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fashion created <strong>for</strong> kids<strong>Pumpkin</strong> <strong>Patch</strong> direct<strong>Pumpkin</strong> <strong>Patch</strong> has specific websites <strong>for</strong> New Zealand (www.pumpkinpatch.co.nz), Australia(www.pumpkinpatch.com.au) and the United Kingdom (www.pumpkinpatch.co.uk).Onaverage in 2003, <strong>Pumpkin</strong> <strong>Patch</strong>’s websites received (in total) approximately 121,000 visitsper month.The internet sites, which are predominantly developed by <strong>Pumpkin</strong> <strong>Patch</strong>’s in-house team ofspecialists, are regularly refreshed to include the latest available ranges and remove itemswhere stock is low.During the past 12 years <strong>Pumpkin</strong> <strong>Patch</strong> has built up a significant database of customerswho have either bought merchandise from stores, over the internet or out of the catalogue.The database is regularly updated and analysed to ensure that customer details are up-todateand that “non-responsive” entries are deleted.Each season <strong>Pumpkin</strong> <strong>Patch</strong> sends out approximately 750,000 catalogues to customers inNew Zealand, Australia and the UK. The catalogues are designed in-house and feature thelatest fashion ranges. Any sales orders received from the catalogue are processed by<strong>Pumpkin</strong> <strong>Patch</strong>’s in-house call centre (located at its head office) and despatched by thedistribution centre.The <strong>Pumpkin</strong> <strong>Patch</strong> call centre in Auckland is operated seven days a week and has facilities<strong>for</strong> 20 operators at any one time.34

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