Usages of RTI in Rural Rajasthan, India - Consumer Unity & Trust ...

office, who suggested to him to file an RTI application in the Gram Panchayat, askingthe reasons for not issuing the duplicate job card. He did as advised and within aweek he was issued the duplicate job card. Jai was happy to get it and was able tojoin his job mates at NREGS worksite again and earn his livelihood. Today, he himselfis advising his fiends to use RTI if something thing has not been delivered bygovernment officials.Learning: The uneducated villagers do not know the procedures under the RTI Act,2005. Whenever guided properly, they can expect favourable results.4. Insensitive Grievance Redressal MechanismApplicant: Kalu Ram s/o Roop NarainGram Panchayat: Sitarampura, Malpura, TonkProblem: Non-payment of wages of 15 days by the Gram SachivDate of application under RTI: July 30, 2009Date of resolution: August 17, 2009The Case: Kalu Ram was working in the NREGS scheme, but did not receive his wagesfrom 2009-01-16 to 2009-01-31. Verbal and written complaints yielded no results.One day, Kalu too came in touch with a member of the CGCC, who explained to himabout RTI Act and motivated him for filing an RTI application at the Gram Panchayat,asking about the unpaid wages of 15 days and the reasons of non-payment. Kalu Ramfiled a RTI application on July 30, 2009, at the Gram Panchayat. It was a big surprisefor Kalu to see prompt action taken by the Gram Sachiv. The Gram Sachiv turned upwith entire related records and found that, due to the mistake of the EmploymentAssistant, Kalu’s name was omitted from payment. In the next payment sheet sent tothe bank for NREGS wage payments, Kalu’s name was included for payment and Kalu’sbank account was promptly credited with 15 days’ wages.Learning: Lack of complaint redressal mechanism and insensitive attitude of officialscan also be corrected by moving under the provisions of the RTI.5. Preference of the Bank Changed from Commercial to SocialApplicant: Manni Devi Raigar w/o Prahald RaigarGram Panchayat: Natwara, Niwai, TonkProblem: Delaying in the grading process.Date of application under RTI: 2010-06-16Date of resolution: 2010-07-06The Case: Manni Devi, aged 59 years, was member of a well functioning Shoba SwayamSahayata Samooh, a SHG, made for starting a dairy business under the SGSY scheme.The SHG was entitled for granting a revolving fund by the Bank, but the concernedbank official was demanding some bribe for doing that and had been delaying theModel Framework for Replication: Usages of RTI in Rural Rajasthan, India 53