HP LaserJet 3380 all-in-one service manual - ENWW

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Regulatory information for the European Union countries/regionsThis equipment has been designed to work in all of the countries/regions of the EuropeanEconomic Area (Public Switched Telephone Networks) only. Network compatibility isdependent on internal software settings. Contact your equipment supplier if it is necessary touse the equipment on a different telephone network. For further product support, contactHewlett-Packard at the phone numbers provided in the support flyer that came with theproduct.24 Chapter 1 Product information ENWW
2 OperationThis chapter provides information about setting up and using the HP LaserJet 3380 all-in-one.Operating environment ............................................................................................................26Identifying the control-panel components ...............................................................................27Fax controls ......................................................................................................................27Alphanumeric buttons .......................................................................................................28Menu and cancel controls .................................................................................................28Copy, scan, and start controls ..........................................................................................29Control-panel menu structure .................................................................................................30To use the control-panel buttons.......................................................................................30To print the control-panel menu structure.........................................................................30Product media specifications ..................................................................................................34Supported media sizes and types ....................................................................................34Guidelines for using media .....................................................................................................36Paper and transparencies ................................................................................................36Common media problems ................................................................................................36Labels ............................................................................................................................... 37Envelopes .........................................................................................................................37Card stock and heavy media ............................................................................................38Loading media .........................................................................................................................40Media input tray ................................................................................................................40Priority input tray ...............................................................................................................40Specific types of media .....................................................................................................40Selecting originals for the automatic document feeder (ADF) ................................................41Specifications for ADF originals .......................................................................................41Media information for the flatbed ............................................................................................42Loading originals to copy or scan ...........................................................................................43To load originals onto the flatbed scanner .......................................................................43To load originals into the ADF input tray ..........................................................................43Printer output paths .................................................................................................................45Output bin and straight-through output path ....................................................................45ENWW 25
Page 1: hpLaserJet 3380all-in-oneservice
Page 4 and 5: Copyright Information© 2004 Copyri
Page 6 and 7: Copy, scan, and start controls ....
Page 8 and 9: Left and right support covers (fron
Page 10 and 11: viiiENWW
Page 12 and 13: Table 7-22. Paper-pickup assembly (
Page 14 and 15: Figure 3-38. Replacing the ADF pick
Page 16 and 17: Figure 5-89. Remove the ECU pan (2
Page 18 and 19: Product configurationHardware descr
Page 20 and 21: Product featuresThe HP LaserJet 338
Page 22 and 23: Product identificationModel and ser
Page 24 and 25: Table 1-3. HP LaserJet 3380 all-in-
Page 26 and 27: Table 1-6. HP LaserJet 3380 all-in-
Page 28 and 29: Warranty statementHP PRODUCTHP Lase
Page 30 and 31: Extended warrantyIn most countries/
Page 32 and 33: Non-U.S. returnsNon-U.S. customers
Page 34 and 35: An FCC-compliant telephone cord and
Page 36 and 37: IC CS-03 requirementsNOTICE: The In
Page 38 and 39: Safety statementsLaser safety state
Page 42 and 43: Operating environmentPlace the prod
Page 44 and 45: Alphanumeric buttonsUse the alphanu
Page 46 and 47: Control-panel menu structureUse the
Page 48 and 49: Table 2-1. Control-panel menu struc
Page 50 and 51: Product media specificationsThe pro
Page 52 and 53: Guidelines for using mediaUse the i
Page 54 and 55: Envelopes with double-side seamsAn
Page 56 and 57: Loading mediaThis section provides
Page 58 and 59: Media information for the flatbedUs
Page 60 and 61: 4. Adjust the media guides until th
Page 62 and 63: 46 Chapter 2 Operation ENWW
Page 64 and 65: Life expectancies of parts that wea
Page 66 and 67: Cleaning the productWARNING!Before
Page 68 and 69: NoteThis process requires using a t
Page 70 and 71: 5. Plug the product in, and use the
Page 72 and 73: User-replaceable partsThe following
Page 74 and 75: 8. Reinstall the print cartridge, a
Page 76 and 77: 6. With one hand, position the new
Page 78 and 79: 3. Install the new ADF by inserting
Page 80 and 81: 5. Lower the green lever so that th
Page 82 and 83: 3. Align the tab in the center of t
Page 84 and 85: Basic functionsThis chapter present
Page 86 and 87: The timing diagram in Figure 4-2. P
Page 88 and 89: Table 4-2. Basic sequence of operat
Page 90 and 91:
Product startup messagesThe LED dis
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Scanner and ADF functions and opera
Page 94 and 95:
ADF paper path and ADF sensorsThe f
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The ECU controls the following syst
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● +3.3 Vdc: FormatterLaser/beam-d
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Paper-motion monitoring and control
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6. Fusing stage—During this proce
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●●●●Wrapping jam—The pape
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The following are features that are
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Line current controlThe dc current
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94 Chapter 4 Operational overview E
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To reinstall the paper lift-plate a
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●●●Unplug the power cord from
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Scanner/printer separation required
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4. Lift the right side of the produ
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4. Open the print cartridge door an
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2. Press the round, green button (c
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2. Unsnap the ADF document-feed gui
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2. Use a #8 torx driver to remove t
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Control panel1. Four sliding tabs a
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2. Remove the control-panel chassis
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2. Disconnect four cables from the
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ADF scanner glassCAUTIONAvoid touch
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3. Open the left-side door, and rem
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External componentsThis section inc
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3. Remove two screws (callout 1).1F
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2. On both sides, pull the connecti
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CAUTIONWhen removing the front cove
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Printer assembliesThis section incl
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Transfer upper guide assemblyNoteIt
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5. To separate the LIU PCA from the
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3. Remove three screws (callout 1).
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5. Remove two screws (one shown in
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2. Remove two screws (callout 1) on
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4. Remove the screw (callout 3) on
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Pickup assembly1. Remove the right-
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3. Remove the solenoid clutch gears
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7. If you want to remove the pickup
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7. Remove the right plate assembly.
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Bottom assembliesThis section inclu
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9. Gently lift the ECU pan in the p
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6. Remove one screw (callout 3) fro
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158 Chapter 5 Removal and replaceme
Page 176 and 177:
Locations of connectors and switche
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Is the product ready?The control pa
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Does the product receive a fax?Use
Page 182 and 183:
Control-panel messagesThe majority
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Table 6-1. Alert and warning messag
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Page 188 and 189:
Page 190 and 191:
Critical error messagesCritical err
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Table 6-2. Critical error messages
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Table 6-3. Event-log codes (continu
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Pages do not print.CauseThe product
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Vertical lines appear on the printe
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The toner is loose, and it does not
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Pages are skewed (crooked).CauseThe
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Vertical white stripes appear.Cause
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Vertical white stripes appear.Cause
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Scanned images have black dots or s
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Repetitive image-defect rulerUse th
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3. Grasp the handle on the print ca
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Print is misaligned on the page (sk
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You are notified of a media jam by
Page 218 and 219:
Solving scanner (copier) paper-feed
Page 220 and 221:
Solving problems with digital subsc
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NoteDo not connect more than three
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Functional checksUse the following
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4. Open the print cartridge drum sh
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NoteUse only isopropyl alcohol to c
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●●paper pickup-roller motiondri
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6. Turn on the product. It should s
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2. Use the < or > button to select
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Table 6-4. Fax receive codes (conti
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Table 6-4. Fax receive codes (conti
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Table 6-5. Fax send codesCode Descr
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Table 6-5. Fax send codes (continue
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Table 6-7. Appropriate responsesCom
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Table 6-8. Fax abbreviations (conti
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Figure 6-10.NoteExample of a T.30 t
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Service-mode functionsUse the follo
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4. Use the < or > button to navigat
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To perform NVRAM init1. Turn off th
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Table 6-9. System settings (continu
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Figure 6-13. Main wiring (2 of 2)24
Page 264 and 265:
Locations of connectors and switche
Page 266 and 267:
Ordering parts and suppliesPartsOrd
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Table 7-4. Cables and power cords (
Page 270 and 271:
Scanner assembliesFigure 7-1.Scanne
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Figure 7-2.Scanner covers and ADF25
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Figure 7-3.ADF rollers and separati
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Figure 7-4.Control-panel assembly26
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External assembliesFigure 7-5.Exter
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1 2S1S739S7485S9107S66S9Figure 7-6.
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S11Figure 7-7.Paper tray266 Chapter
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Internal assembliesFigure 7-8.Inter
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S10S7S7S7S5S7S6Figure 7-9. Internal
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S5S8S5S9S5S8S6S5S9S7Figure 7-10. In
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S6S8S5S7S5Figure 7-11.Right plate a
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S5Figure 7-12.Left plate assembly27
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S3S3S2Figure 7-13.Electrical compon
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S9S4S10S9Figure 7-14. Paper-pickup
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S4S9S12S9S10S10S10S10Figure 7-15. P
Page 300 and 301:
S4S4S6S9S4S10Figure 7-16.Fuser asse
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Alphabetical parts listTable 7-24.
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Table 7-24. Alphabetical parts list
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Page 308 and 309:
Page 310 and 311:
Page 312 and 313:
Table 7-25. Numerical parts list (c
Page 314 and 315:
Page 316 and 317:
Page 318 and 319:
uffer memory 75buttonsalphanumeric
Page 320 and 321:
element, heatingcheck 210operations
Page 322 and 323:
Llabel, model and serial number 6la
Page 324 and 325:
photosensorslocating 88paper feed s
Page 326 and 327:
serial number 6service menu 33servi
Page 328:
312 Index ENWW
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