NRP Portugal

MeasureDescriptionCurrentStatus: inprogress/CompletedLast year’s results Next Steps NotesLegislate BetterProgrammeDefinition of ex-anteassessment models of theadministrative expensesof legislative initiativesand their adaptation to theprinciples of electronicadministrationIn progressHealth 24: 514 thousand contacts attended to;• Interoperability betweenDIGESTO judiciary databases(legal information processing andanalysis system) and the judiciaryinformation processing databasesof the State.• Definition of a technologicalmodel for electronicreconstitution (substantialconsolidation) of legislative texts.• Implementation andconsolidation of openconsultation procedures to bedeveloped with Society, capableof promoting the effectiveparticipation of both citizens andcompanies.• Preparation of a practical guideto draw up the normative acts ofGovernment.Application of theprinciple of theSole DeskApplication of theprinciple of the Sole Deskin projects such as:Company on time/Onthe-spotfirm; SingleAutomobile Document;New generation ofcitizen's advice bureaus inconjunction with thecitizen's web portal;Company Web Portal;National Health ServiceCustomer Care Centre;Electronic ComplaintsOn goingI lost myWaller Desk:In progressMultiservices'Desk: InprogressThird AgeDesk: Inprogress(conceptionphase)2ndGenerationBureaus: Inprogress443 sole desks:83 "Home Ready" desks;101 "on-the-spot firm" / Empresa na Hora desks;21 “Inheritance” and “Divorce with Sharing" desks;162 “Single Automobile Document" desks;36 “Instant Association" desks;32 “Citizen Birth" desks;8 “Instant Branch" desks.Single Automobile Document:More than 5,132,000 issued since October 2005.162 Customer Care Desks in August, 191 in December 2008.On-the-spot-firm (Empresa na Hora):More than 57,000 created since July 2005.101 Customer Care Desks in August, 117 in December 2008.Around 70% of companies created in Portugal between January and June 2008 were InstantCompanies.Average of 35 minutes to incorporate an Instant Company (average time in August 2008).Increase the number ofmultiservices desks to citizensand companiesHealth 24: Reduce unnecessarymedical urgency visits by at least25%Increase Homecare referrals to30% - self-help - with potentialmonitoring by Health 24according to guidance focusingon prevention and healthpromotion.7