NRP Portugal

• In relation to the tax system, the aim is to continue to build anAdministrationthatisavailableandclosertothecitizenandcompaniesbymaking it easier, quicker and cheaper to comply with tax obligations andplacingthetaxpayeratthecentreofthesystem.Thisinvolvescontinuingtomake improvements to the quality of the service rendered and to providequickandqualityresponsestotherequestsoftaxpayersandestablishingarelationofmutualtrustwithcomplyingtaxpayersbyincreasingtheefficiencyofthesystem,eliminatingmistakesanddelaysinrecognisingrightsorintheresponsetorequests,andtotakeamoreproactivestanceintheinteractionwiththetaxpayers.1.2.3. TechnologicalPlanforHealth• E_agenda in health –the aim of this measure is to provide an electronicplatform for making NHS appointments. It starts with requests forappointmentsforPrimaryHealthCare(PHC),andthisyearitwillprovidethecitizenwiththeinteractivitythatenablesthepatienttobealertedtothenextappointmentorapossiblere‐schedulingwithseveralhours’notice.• Health call‐centre – Health Line 24 (continuation) – Following the initialimplementationphase,andgiventheadhesionofcitizenstotheguidelinesofHealth 24, there is expected to be a considerable impact in the decline ofunnecessary visits to the emergency services and a lower concentration ofusersintheservicesprovided.Thepotentialopportunityofgivinghealthcareguidanceathomeaccompaniedbytheserviceisalsobeingconsidered.• Supportfortheexpansionoftheelectronicclinicalprocess(ECP)–Until2010,theMinistryofHealthwillactivelysupportthecreationofECPsinallhealthinstitutions. The ECP is a highly developed electronic process because itessentially constitutes an information collection process that is alreadyelectronically registered in the various information subsystems ofinstitutions,inmobileorothersurgicalblocks,inhospitaladmissions,inthelaboratoryforcomplementarydiagnosticmeans,inimaging.• TransparencyPortal–(accesscardtohealthcare)–Internetsitewherethecitizencancollectallinformationontheaccess,listingthetimedefinedandclinically acceptable and disclosing the results for the correspondingmonitoring.• Medicalprescriptionsbyelectronicmeansforholdersofchronicillnesses–electronicplatformforprescriptionrequestsforpatientswithchronicorlongtermpathologiesintheNHS.18