NRP Portugal

MeasureDescriptionCurrentStatus: inprogress/CompletedLast year’s results Next Steps NotesServices with recourse to Citizen Card:- At this time 7 services are already available via the Citizen Web Portal, 3 of which areintegrated in the Web Portal (Teenager Card Applications, Online Certificate Applications andOnline Change-of-Address).Modernise PublicAdministrationwith thegeneralised use ofICT and create thepublic offer ofcitizenship InternetStimulateprofessionaltraining at all I&Dlevels in ICTAdoption of electronicgovernment systems;Simplified access;promoting cost-reduction;ensuringfree and no-cost access topublic services and thoseof public interest madeavailable on the InternetTraining in basic ICTskills, ICT technologyspecialisation courses,polytechnic anduniversity ICT trainingcourses, advanced ICTMaster's and PhD leveltrainingin progressServices withrecourse toCitizen Card:in progressServices ofthe Citizen'sWeb Portaland CompanyWeb Portal:in progressIn progressServices of the Citizen Web Portal:- Online Change-of-Address on Citizen Card will be available shortly, which will be added toaddress changes at the other 12 participating entities- Between May (beginning of new online services) and July 1,446 applications for online changeof-addresseswere received- During the 1st six months of 2008 97,273 online certificates were requested, at an average of16,500 a month- The Online Certificate customer care centre responded to 22,156 requests forinformation/complaints during the first six months- The customer care centre of the Citizen Web Portal and Citizen's Shop attended to an average of11,500 contacts a month- The Citizen Web Portal provides information and forms for more than 900 PublicAdministration services covering more than 150 entities- The number of users registered during the first half of the year rose to 342,767 of which 217,991subscribe to the newsletter.- The average number of visits is 3,500,000.Services of the Company Web Portal:- 21 integrated trans-activity services- Providing a range of information and forms for more than 500 Public Administration services- The average number of visits totals 1,100,000'Preparation of various forms available via the Internet; payment of licences, in particular forhunting and fishing is now possible via ATM machines; Sport Fishing license, Began on 1January 2007, operated (it is applied for and obtained) via the ATM network; a balanced measurewithin the scope of the simplification of Administration taking on an innovative character whetherfor the target public or Administration itself which incurred no additional costs with the newlicenses for this kind of fishing; the measure enables greater speed and quality of the serviceprovided, recognised by users themselves and it is possible to issue a license on the spot 24h/dayThe Technology Specialisation Courses (CET) provide non-higher education post-secondary leveltraining to level 4 and course conclusion with a pass grade is awarded a Technology SpecialisationDiploma (DET) which affords access to a Certificate of Vocational Aptitude issued within thescope of the National System of Vocational Certification. In 2006 there was a far-reachingreorganisation of the CET's relating to access, training structure, the possibility of allocating aDET subject to the assessment of skills acquired and conditions of entry to higher education forthose awarded diplomas. In August 2008 91 CET's were registered offered at higher educationinstitutions in ICT areas and created during the 2007-2008 period (35% of the total CET's in allareas), in 30 locations, involving 31 institutions with 71 courses being offered by polytechnics andBy the end of the year, newservices will be launched via thedematerialisation of forms.Licences: 'Began on 1 January2007, around 220 thousandlicenses were issued in the 1styear (2007) of which approx. 200thousand via ATM machinesMeasures continuing up to 201027