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Vendor Management Inventory and Collaborative Planning ...

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KPI• 訂 單 修 正 率 10% n/a → 17% → 9%• 訂 單 產 生 所 需 時 間 n/a → 26 分 → 17 分• 訂 單 確 認 所 需 時 間 n/a → 45 分 → 20 分• DC 平 均 庫 存 天 數 10 24 → 13 → 16• DC 商 品 在 倉 率 95% n/a → 94% → 98%• 訂 單 項 目 滿 足 率 95% 94% → 91% → 93%• 準 點 送 達 率 100% 100% → 100% → 100%• 發 票 準 確 率 100% 99% → 100% → 100%33 NKFUST Logistics <strong>Management</strong>P&G vs. WellcomeTyan <strong>and</strong> Wee (2003)• Wellcome overrode 17% of orders suggested by P&G becauseP&G’s system constantly underestimates dem<strong>and</strong>.• Data Integrity accounts for 75% of overrode occurrences <strong>and</strong> iscaused by incomplete sales data provided to P&G from Wellcome.• To improve low line fill rate, P&G decides to deliver a 200%shipment for items that are out of stock for more than 2 weeks.• P&G’s system is unable to h<strong>and</strong>le special promotion <strong>and</strong> new productintroduction. Both parties resort to personal communication.• The new process created uncertainty among Wellcome’s purchasingpersonnel due to lack of VMI practice <strong>and</strong> knowledge.34 NKFUST Logistics <strong>Management</strong>17

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