MasterLink Training - Herzing University

MasterLink TrainingConflict Resolution: Getting Along in the WorkplaceDuring this workshop, participants will learn what conflict is andhow it can escalate; the five most common conflict resolutionstyles; how to increase positive information flow through nonverbaland verbal communication skills; effective techniquesfor intervention; how to strengthen staff trust and morale; andhow to be more confident of one’s ability to manage conflicts.• Course Code: SSCR2• Contact Hours: 13• Course Length: 2 days• Prerequisite: NoneStress Management TrainingThis workshop will explore the harmful long-term effects of stresson our mental and physical health and provide suggestions formanaging our individual stresses more effectively. Strategiesmay include changes in lifestyle, stress management techniquessuch as relaxation and exercise, and the use of music or humoras coping strategies.• Course Code: SSSM• Contact Hours: 6.5• Course Length: 1 day• Prerequisite: NoneEmployee Dispute Resolution:Mediation Through Peer ReviewThe peer review process offers employees a chance to use aformalized procedure. Topics covered include the following:a definition of peer review; initiating the process; the peerreview panel; choosing a facilitator; choosing the panel; thepanel’s contract; the panel’s role and responsibilities; askingquestions; the peer review process; preparing for the hearing;the hearing; making the decision; panel walkthrough; andwhy the process sometimes fails.• Course Code: SSED• Contact Hours: 6.5• Course Length: 1 day• Prerequisite: NoneHiring Smart: Behavioraland Performance-Based TechniquesBehavior interviewing is a very reliable and valid candidateselection technique based on the work of Tom Janz, Universityof Calgary. While we may say that past behavior is thebest indicator of future behavior, we don’t always act as ifwe believe this when we are interviewing candidates—oftenbecause we aren’t certain how to ask questions that will tell usabout past performance. This workshop concentrates on thepre-interview preparation, developing questions and theirvalue, the interview techniques that get specific, behaviorbasedexamples of past performance, and the strategies thatfollow through on this process.• Course Code: SSHS• Contact Hours: 13.0• Course Length: 2 days• Prerequisite: NoneBusiness Soft Skills CoursesSales and MarketingBuilding Relationships for Success in SalesNo one questions that making friends is a good thing. However,it’s not an easy thing, particularly when you’re cultivatingbusiness relationships. How do you make friends with customersyou don’t like? How do you find common ground when thereappears to be none? How do you start networking when yougo to a business convention and you don’t know anyone? Theseare just some of the difficult questions that you may face in yourday-to-day work as a salesperson. In this one-day workshop,participants will discover that the business of business is makingfriends and the business of all sales professionals is makingfriends and building relationships. Strategic friendships willmake or break any business, no matter how big and no matterwhat kind of market.• Course Code: SSBR• Contact Hours: 6.5• Course Length: 1 day• Prerequisite: NoneDynamic Sales PresentationsThis workshop will focus on formal written proposals and inpersonpresentations. Topics include business writing basics;writing a proposal; getting thoughts on paper; planningthe proposal; basic formats; editing; the finishing touches;the handshake; the professional handshake; evaluation;getting ready for the presentation; elements of a successfulpresentation; positives and negatives; dressing appropriately;dealing with questions; and presentations.• Course Code: SSDS• Contact Hours: 6.5Summer 2012• 15Visit our website at www.herzing.edu