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MasterLink Training - Herzing University

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<strong>MasterLink</strong> <strong>Training</strong>• Contact Hours: 32.5• Course Length: 5 days• Prerequisite: ITIL v3 Foundation Certification (required); 2–4years of relevant work experience; to prepare for the endof-classexam, it is recommended that students review the ITILv3 publication Service Operation (ISBN 10: 0113310463)and complete at least 12 hours of personal study; The ITILv3 Foundation certification is required to take the exam atthe end of class; proof of certification must be provided.ITIL CoursesV3 Foundation Bridge ProgramITIL Foundations <strong>Training</strong>This hands-on, instructor-led, ITSM Version 3 Foundationcertification training program introduces the student to thefundamentals of IT Service Management as described in version3 of the IT Infrastructure Library. Accredited by ISEB, the coursehelps students prepare for the certification exam along withacquiring valuable insights from instructors who have actuallymanaged IT operations and ITSM programs.Who Should Attend: Senior IT and business executives, ITmanagement and staff, consultants, project managers, andothers interested in learning about IT Service Management• Course Code: ITILv3/ITILFT• Contact Hours: 19.5• Course Length: 3 days• Prerequisite: NoneITIL v3 Foundation Bridge ProgramITIL is a set of best practices guidance that has become aworldwide-adopted framework for information technologyservices management (ITSM) by many public and privateorganizations. Since early 1990, ITIL has been evolving fromfocusing on Functions and Processes under versions 1 and 2 tofocusing on the Full Service Lifecycle Management under version3. ITIL version 3 suggests many improvements over previousversions, including a focus on business and IT integration anda holistic service lifecycle approach. This course focuses on thenew ITIL V3 concepts and contents and the main differencesbetween ITIL V2 and V3.Who Should Attend: This course is intended for existing holdersof the ITIL V2 Foundation Certificate in Service Managementwho wish to get an equivalent of their ITIL V2 Foundationcertificate to V3 Foundation.• Course Code: ITILBP• Contact Hours: 6.5• Course Length: 1 day• Prerequisite: NoneITIL v3 Foundations <strong>Training</strong>Released on May 30, 2007, the ITIL® Foundation Version3 certification course is a long-awaited update to the bestpractice guidance of the IT Infrastructure Library. Knownas ITIL® v3, the books are framed around the ServiceLifecycle, taking a holistic approach to managing servicesand delivering business value. All of the core processes andconcepts from ITIL® v2 remain in ITIL® v3 with updates toaddress emerging trends. New processes are in response torequests from the practitioner community. All processes havebeen grouped into the appropriate volume, reflecting theirbusiness value in the Service Lifecycle: Service Strategy,Service Design, Service Transition, Service Operation, andContinual Service Improvement.Who Should Attend: IT management, IT support staff, ITconsultants, business managers, business process owners, ITdevelopers, service providers, and system integrators• Course Code: ITILv3 (ITILFT)• Contact Hours: 19.5• Course Length: 3 days• Prerequisite: NoneJuniper CoursesAdvanced Juniper Networks RoutingThis lab-intensive course provides an advanced look atpopular routing and traffic engineering protocols supportedon Juniper Networks M-series and T-series platforms. Thiscourse investigates the intricacies of interior gateway protocol(IGP) operation through OSPF and IS-IS labs that engage thestudent in a detailed examination of the link-state databaseand the effects of virtually all protocol options and coversadvanced JUNOS software features relating to MPLS andtraffic engineering. The complexities of large-scale routingusing the Border Gateway Protocol (BGP) are then explored,with the focus on scaling networks using route reflection andconfederations. Numerous BGP options, such as multi-hop,multipath, and authentication, are discussed and configured.• Course Code: AJNR• Contact Hours: 32.5• Course Length: 5 daysSummer 2012• 72Visit our website at www.herzing.edu

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