MasterLink Training - Herzing University

MasterLink TrainingCisco IOS gateways, working knowledge of Cisco UnifiedCommunications Manager and Cisco Unity Connection, andCisco course prerequisite training ICND 1 and ICND 2 orCCNA Bootcamp, ICOMM, CVOICE, and CIPT 1.Introducing Cisco Voice and UnifiedCommunications Administration v8.0This course teaches learners how to maintain and operatea Cisco Unified Communications solution that is based onCisco Unified Communications Manager, Cisco UnifiedCommunications Manager Express, Cisco Unity Connection, andCisco Unified Presence. This course provides learners with theknowledge and skills to achieve associate-level competencyin Cisco Unified Communications. This course introduces thearchitecture, components, functionalities, and features of CiscoUnified Communications solutions and describes how daily jobtasks, such as system monitoring, moves, adds, and changes,are performed on Cisco Unified Communications Manager,Cisco Unified Communications Manager Express, Cisco UnityConnection, and Cisco Unified Presence.Who Should Attend: Customers, employees, channel partners,and resellers• Course Code: ICOMM• Contact Hours: 32.5• Course Length: 5 days• Prerequisite: Students must have the following knowledge/skills: working knowledge of converged voice and datanetworks, basic knowledge of Cisco IOS gateways, andbasic knowledge of Cisco Unified Communications Managerand Cisco Unity Connection.Cisco-Authorized CoursesUnified Contact CenterCisco Contact Center Expressand Unified IP IVR Deployment v4.0This course provides the student with hands-on experienceand knowledge of tasks typically performed during contactcenter deployment. This includes the deployment of CiscoUnified Contact Center Express (CCX) and Cisco Unified IPInteractive Voice Response (IVR) as contact center solutions.Tasks include planning, installation and configuration, scripting,and troubleshooting.Who Should Attend: Cisco Unified Communications systemchannel partners and resellers, system engineers, and customersdeploying and maintaining Cisco Unified Contact CenterExpress products.• Course Code: UCCXD• Contact Hours: 32.5• Course Length: 5 days• Prerequisite: Students should have the following skills/knowledge: Internet working fundamentals; basic IPtelephony concepts; Cisco Unified Communications Manager;Cisco IP phones; Cisco IP Communicator Contact Centeroperations; and Microsoft Windows 2000, 2003, XP, andMS SQL Server.Communications Manager Administration(CMA v8.5)This course provides system administrators and networkingprofessionals with an understanding of the Cisco UnifiedCommunications Manager System. It teaches the concepts of IPtelephony based in system administration, including its function,features, and configuration. This is an entry-level course thatbegins with the basic concepts of IP telephony and very quicklymoves the learner forward into an understanding of systemconcepts: clustering, creation of phones and users, route plans,digit manipulation, media resources, phone features andservices, which are all important to supporting IP telephonyin the Enterprise network. The course focuses on Cisco UnifiedCommunications Manager version 8.5. The course is gearedto individuals that will be using and managing the system andperforming administration for level 1 and beginning level 2support. Level 1 support is geared toward supporting phoneusers and making moves, adds, and changes to the desktopphone environment. Level 2 support is oriented to supportingchanges in the organization such as opening new office locationsor relocating departments. The course does not cover issues ofinitial deployment, new cluster deployment, or internationaldeployments or issues with the underlying network that involverouters, switches, or Cisco IOS software configuration. Thiscourse includes various lab exercises to apply what waslearned in each preceding lesson. Labs begin with a newlyinstalled publisher. The only element that is preconfigured istwo MGCP gateways for the headquarters (HQ) and branch(BR) and an intercluster trunk pointing to the neighbor’spod. Therefore, the student will become familiar with all thevarious concepts through configuration of the elements in thelab environment.Who Should Attend: The primary audience for this course isphone network administrators, data system administrators, andentry-level network engineers. The secondary audience for thiscourse is learners looking to gain a technical overview of CiscoUnified Communications Manager or learners who need apreparatory course before taking Implementing Cisco UnifiedCommunications IP Telephony Part 1 (CIPT1) and ImplementingCisco Unified Communications IP Telephony Part 2 (CIPT2).Summer 2012• 63Visit our website at www.herzing.edu