MasterLink Training - Herzing University

Table of ContentsTime Management: Get Organized for Peak Performance ............................................................................................................. 13Working Smarter Using Technology to Your Advantage................................................................................................................... 13Writing Reports and Proposals.............................................................................................................................................................. 14Human Resources.........................................................................................................................................................14Anger Management: Understanding Anger—Yours and Others..................................................................................................... 14Building Self-Esteem and Assertive Skills ............................................................................................................................................. 14Celebrating Diversity ............................................................................................................................................................................... 14Change Management: Change and How to Deal With It................................................................................................................. 14Conflict Resolution: Dealing With Difficult People............................................................................................................................... 14Conflict Resolution: Getting Along in the Workplace.............................................................................................................................. 15Employee Dispute Resolution: Mediation Through Peer Review....................................................................................................... 15Hiring Smart: Behavioral and Performance-Based Techniques........................................................................................................ 15Stress Management Training................................................................................................................................................................... 15Sales and Marketing.....................................................................................................................................................15Building Relationships for Success in Sales........................................................................................................................................... 15Dynamic Sales Presentations................................................................................................................................................................... 15Overcoming Objections and Nailing the Sale..................................................................................................................................... 16Prospecting for Leads Like a Pro........................................................................................................................................................... 16Selling Smarter.......................................................................................................................................................................................... 16Using the Telephone as a Sales Tool..................................................................................................................................................... 16Supervisors and Managers...........................................................................................................................................16The ABCs of Supervising Others............................................................................................................................................................ 16Business Leadership: Becoming Management Material..................................................................................................................... 16Coaching: A Leadership Skill.................................................................................................................................................................. 17Conducting Effective Performance Reviews.......................................................................................................................................... 17Customer Service Training: Managing Customer Service.................................................................................................................. 17Delegation: The Art of Delegating Effectively.................................................................................................................................... 17Marketing and Sales................................................................................................................................................................................ 17Motivation Training: Motivating Your Workforce................................................................................................................................ 17Performance Management: Managing Employee Performance...................................................................................................... 18The Professional Supervisor.................................................................................................................................................................... 18Team Building: Developing High-Performance Teams........................................................................................................................ 18Teamwork: Building Better Teams .......................................................................................................................................................... 18Train-the-Trainer...........................................................................................................................................................18Facilitation Skills: Becoming a Great Trainer....................................................................................................................................... 18Train-the-Trainer: Advanced Skills for the Practical Trainer ............................................................................................................. 18Train-the-Trainer: The Practical Trainer................................................................................................................................................. 19Certified Microsoft Technical Courses...........................................................................................................................19Business Intelligence....................................................................................................................................................19Introduction to Microsoft Business Intelligence From SQL 2008 Through SharePoint and Office 2007................................... 19SharePoint 2010 Business Intelligence.................................................................................................................................................. 19Desktop Deployment....................................................................................................................................................19Configuring and Administering Windows 7......................................................................................................................................... 19Summer 2012• iiiVisit our website at www.herzing.edu