MAXIS - FAQ for Mobile Internet passes

FAQ for Mobile Internet passesMAXIS - FAQ for Mobile Internet passesQ1. How do I subscribe to a Facebook Internet Plans?To subscribe dial *100#, go to 'Internet and Settings' and then to 'Facebook InternetPlans'.Q2. What do I need in order to use Facebook Internet Plans?In order to use Mobile Internet you require the following:I. GPRS or 3G activated (To activate, dial *136# or call Customer Service)II. To get the right phone settings for your device and to activate your GPRS/ 3Gsettings, dial *100#, go to 'Internet and Settings' and select 'Phone Settings'Q3. How much is a Facebook Internet Plans?The passes start from RM3. You will be shown the price of each package before youmake a purchase or subscribe to a pass.Q4. How long is my pass active for?Your pass is active upon activation of pass (ex: 2X24hrs for 2 days and 5x24hrs for 5days)Q5. When will my pass expire?Your pass will expire based on 2 conditions:I. Once your pass time duration has expiredII. If you have used up your allocated volume quota (MB) of browsing on otherinternet sites, your "Allowed Free Facebook Sites" browsing end and yourpass will be terminated. (Ex: 2Day 10MB Facebook Plan: Once the 10MBbrowsing usage has been exhausted, the "Allowed Free Facebook Sites"browsing will also expire and the pass will terminate)1

FAQ for Mobile Internet passesQ6. What does "Allowed Free Facebook Sites" include?Facebook Java Application (downloadable Facebook Java app)Q7. What does "Allowed Free Facebook Sites" NOT include?"Allowed Free Facebook Sites" access does NOT APPLY to the following:I. The iPhone Facebook APPII. The Android Facebook APPIII. The Blackberry APPIV. The Facebook full website ( www.facebook.com)If you were to access Facebook via any of the above, your usage will be drawn from yourallocated volume quota (MB)Q8. I currently have an iphone /Blackberry /Android phone and I'm notcontracted to any plans with Maxis, can I buy the Facebook Internetpass and get "Allowed Free Facebook Sites" Browsing?Yes. Although you may purchase the Facebook Internet pass, the "Allowed FreeFacebook Sites" browsing only applies to browsing of m.facebook.com over your mobilebrowser (ex: Safari / Andorid browser). Note that it does not apply to your mobile'sFacebook Application (app). Please see No.7Q9. I've bought the Facebook Internet Plans and my volume quota is beendrawn eventhough I'm browsing within " Allowed Free Facebook Sites".This might probably due to other apllications running at the background & accessinginternet at the same time. To avoid quota been drawn, kindly turn off all applications(Eg:email sync, calendar sync) or notifications which access internet.Q10. What is the difference between www.Facebook.com andm.Facebook.com?www.facebook.com refers to the Facebook full website which is accessible via your PC,and if you click on Facebook Full Site in your mobile browser (which is not coveredunder "Allowed Free Facebook Sites" browsing)2

FAQ for Mobile Internet passesm.facebook.com refers to the mobile friendly version of the Facebook site which isaccessible via your mobile native browser.Q11. Where can I download the Facebook Java App?Dial *100#, select ‘Internet and Settings’, then ‘Facebook Internet Plans’, then'Facebook Java App'Q12. Does my phone support the Facebook Java app?The Facebook Java App is a proprietary of Facebook and it supports 2500 mobiledevices. If your phone does no support the download, it will fail. Maxis however is notresponsible for download failures and issues pertaining to the java app.You will not be data charged on the downloading of the Facebook Java AppQ13. How much do I have to pay if my usage exceeds the volume cap of theFacebook Internet pass (i.e. 10MB)?Your pass will automatically terminate once you exceed your (MB) quota. If youcontinue browsing either on Facebook or any non-Facebook sites after you haveexceeded your capped amount, you will be charged the Pay-Per-Use rate if you are notsubscribed to any Monthly Pass.For example, if you have a 2 Day 10MB Facebook Internet pass and have used up allyour 10MB within 24 hours, your pass will automatically terminate and then you willincur pay-per-use charges.Note that when you hit 80% and 100% of your volume quota usage, you willautomatically receive an SMS informing you of your usage at that moment.Q14. I had subscribed for a 2Day 10MB Facebook Internet pass and havefully utilized the maximum volume quota before the 48 hours is up,can I re-subscribe to another 2Day 10MB Facebook Internet pass?Yes, your previous 2Day Pass will expire allowing your to purchase another FacebookInternet pass.3

FAQ for Mobile Internet passesYou can have only one Time Based or Facebook Internet pass (non-monthly pass) andone Monthly pass at the same time. One cannot subscribe to 2 Time-based or 2 Monthlypass at the same time.Q15. Can I subscribe for a Facebook Internet pass and a Monthly Passtogether?You can have an active Facebook Internet pass and an active Monthly Pass (i.e. 500MB,1.5GB and 3GB) at one time.However, a Time pass will always be utilized first if it is still active, once the Time-basedpass expires, then the Monthly pass automatically becomes active.Q16. I purchased my current device with a data package which I amcontracted to. Can I purchase the Facebook Internet pass?No. If you are currently on an iPhone, Black Berry contracted plan, you will not be ableto purchase any Facebook Internet passesQ17. Can I unsubscribe from a Facebook Internet pass?No. the pass will expire automatically when the duration of the pass has expired or youhave reached the capped (MB) limit.Q18. How will I keep track of my usage of my Mobile Internet pass?You will be able to track the expiry and accumulated usage via your phone. Just dial*100#, select 'Internet and Settings', select 'Facebook Internet Plans' and choose 'CheckStatus'.Q19. Could I purchase a Quota Upgrade with a Facebook Internet pass?No, this pass does not entitle you for Quota Upgrades.4

FAQ for Mobile Internet passesQ26. Would the speed for data connection reduce when I exceed thevolume cap of my Monthly pass?No. Unlike the other telcos, we do not reduce our speed when you exceed your cappedlimit.Q27. I do not want to receive the SMS notifications. How do I cancel it?Sorry, unlike other promotional SMS’ selling services and products, the SMSnotifications for Mobile Internet is intrinsically part of the service and cannot becancelled.Q28. Can MISM customer subscribe to the time based passes?Only primary line can subscribe, all the secondary SIMs data plan will automaticallyfollow the primary Time-based data pass.Q29. Can SIMM customer subscribe to the time based passes?Yes, Both the primary and secondary line can subscribe for the time pass or the monthlypass6