FREQUENTLY ASKED QUESTIONS Prepaid data plans for ... - Maxis
FREQUENTLY ASKED QUESTIONS Prepaid data plans for ... - Maxis
FREQUENTLY ASKED QUESTIONS Prepaid data plans for ... - Maxis
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<strong>FREQUENTLY</strong> <strong>ASKED</strong> <strong>QUESTIONS</strong><strong>Prepaid</strong> <strong>data</strong> <strong>plans</strong> <strong>for</strong> iPadQuestionsAnswers1. Who is eligible to buythis <strong>Prepaid</strong> iPad StarterPack?The <strong>Prepaid</strong> iPad Starter Pack is open to all.2. Is there any activationfee?No, there is no activation fee.3. What do I need to getstarted?For iPad 3G users, you need only a <strong>Maxis</strong> <strong>Prepaid</strong>Broadband SIM card.4. How do I activate themonthly pass (online)?Once you click the activation button on the portal, yourmonthly pass will be activated immediately.5. When do you startcounting the 30-day passvalidity period?The count starts once you activate your pass online.(www.hotlink.com.my/web/portal/broadband)6. How does the validity ofthe monthly pass work?If you activate the monthly pass (30 days) at 8 pm onMonday, 2 August 2010, the pass will expire at 8 pm onTuesday, 1 September 20107. After I’ve used up mymonthly pass, how do Ipurchase a new prepaidpass from the portal?First, you must have sufficient credit balance (minimum ofRM8) in your normal prepaid line. Then, you can go to theportal, click ‘Buy subscription’ and choose a pass you’reeligible <strong>for</strong> from the menu.
8. What happens to myexpiry status andbalance if my monthlypass has expired but Istill have, let’s say, 50MB of <strong>data</strong> left?Once your pass validity expires, your volume balance willbe <strong>for</strong>feited.9. How can I check my passstatus and quotabalance?Please visit www.hotlink.com.my/web/portal/broadbandYou can access your account only when your <strong>Maxis</strong> micro-SIM is inserted into the device (either the iPad or the WiFimodem)10. How can I increase thequota given to me?You can increase quota by buying a new pass, which isapplicable only when your current pass has expired(Either the quota is used up or the pass has reached itsduration window – whichever comes first).11. How many times can Ipurchase additionalquota every month?You can purchase additional quota as many times as youwant, provided the current pass has expired be<strong>for</strong>e youpurchase a new one.12. Can I transfer unusedquota balance to others?No, quota cannot be transferred to another party.13. I have 1GB of unusedquota balance and I wantto terminate the service.Will I get a refund?No, quota is not exchangeable <strong>for</strong> cash or refunds.14. How do I pay <strong>for</strong>additional quota balance?You can purchase quota/passes via your account portal atwww.hotlink.com.my/web/portal/broadband15. What happens when Iexceed my quota?You will be directed towww.hotlink.com.my/web/portal/broadbandonce your quota volume has met the pass volume.You can still browse, but the speed will be throttled down.To enjoy normal service, please purchase a new pass via
your account portal (as above).16. Can I purchase the WiFimodem without a plan?No, you need a <strong>Prepaid</strong> iPad Starter Pack be<strong>for</strong>e you canpurchase the WiFi modem.17. How can I upgrade myplan from a 3.5GB to say,a 6GB plan?You cannot per<strong>for</strong>m plan upgrades, but you can purchaseany available passes once your current pass has expired.18. What are the downloadand upload speeds?The speeds are up to 7.2Mbps (download) and 1.4Mbps(upload).Your actual browsing speed varies depending on yourlocation and device capability.19. Can I make calls or sendSMS and MMS with thisplan?Yes, as long as you have sufficient credit balance and areusing a compatible mobile phone. The <strong>Prepaid</strong> SIM packallows you to make calls, as you’re required to make afirst call to activate it.20. Can I activate a HotTicket online while I’musing the modem?No.21. Can I just buy an iPaddevice from <strong>Maxis</strong>?No. You have to purchase it from an Apple PremiumReseller store.22. Can I change my macro-SIM to a micro-SIM?How do I do that?Yes. You can request a SIM replacement at any <strong>Maxis</strong>Centre <strong>for</strong> a fee of RM25. However, you get a free SIMreplacement when you subscribe to this offer.23. How do I configure themodem?Access the <strong>Maxis</strong> Broadband Connection Manager page(refer to the WiFi modem start guide)Start the Internet / Safari browser and enterhttp://192.168.1.1 in the address bar
Enter the password and click Login (The default passwordis admin).Go to Quick Setup and click Next.Configure the in<strong>for</strong>mation required as below:User name: maxisPassword: wapAPN (static): bbnetClick Next > configure Dial-up, WLAN and WLAN SecuritySettings (follow the on-screen instructions)Click Finish24. Who should I contact if Ihave problems with mymodem or broadbandservices?You can contact 1800 82 2000 or go towww.maxis.com.my/broadband.25. If my modem is faulty,can I get a replacement?Yes, as long as it is still within the 12-month warrantyperiod.26. If I have an iPad devicewith both WiFi and 3Gcapability, can I opt topurchase a <strong>Maxis</strong> WiFimodem?Yes you can.27. Can I purchase the planon a certain day andcome back on anotherday to purchase themodem?No. You have to purchase the modem upon signing up <strong>for</strong>a particular plan.
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