FREQUENTLY ASKED QUESTIONS Prepaid data plans for ... - Maxis

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8. What happens to myexpiry status andbalance if my monthlypass has expired but Istill have, let’s say, 50MB of data left?Once your pass validity expires, your volume balance willbe forfeited.9. How can I check my passstatus and quotabalance?Please visit www.hotlink.com.my/web/portal/broadbandYou can access your account only when your Maxis micro-SIM is inserted into the device (either the iPad or the WiFimodem)10. How can I increase thequota given to me?You can increase quota by buying a new pass, which isapplicable only when your current pass has expired(Either the quota is used up or the pass has reached itsduration window – whichever comes first).11. How many times can Ipurchase additionalquota every month?You can purchase additional quota as many times as youwant, provided the current pass has expired before youpurchase a new one.12. Can I transfer unusedquota balance to others?No, quota cannot be transferred to another party.13. I have 1GB of unusedquota balance and I wantto terminate the service.Will I get a refund?No, quota is not exchangeable for cash or refunds.14. How do I pay foradditional quota balance?You can purchase quota/passes via your account portal atwww.hotlink.com.my/web/portal/broadband15. What happens when Iexceed my quota?You will be directed towww.hotlink.com.my/web/portal/broadbandonce your quota volume has met the pass volume.You can still browse, but the speed will be throttled down.To enjoy normal service, please purchase a new pass via
your account portal (as above).16. Can I purchase the WiFimodem without a plan?No, you need a Prepaid iPad Starter Pack before you canpurchase the WiFi modem.17. How can I upgrade myplan from a 3.5GB to say,a 6GB plan?You cannot perform plan upgrades, but you can purchaseany available passes once your current pass has expired.18. What are the downloadand upload speeds?The speeds are up to 7.2Mbps (download) and 1.4Mbps(upload).Your actual browsing speed varies depending on yourlocation and device capability.19. Can I make calls or sendSMS and MMS with thisplan?Yes, as long as you have sufficient credit balance and areusing a compatible mobile phone. The Prepaid SIM packallows you to make calls, as you’re required to make afirst call to activate it.20. Can I activate a HotTicket online while I’musing the modem?No.21. Can I just buy an iPaddevice from Maxis?No. You have to purchase it from an Apple PremiumReseller store.22. Can I change my macro-SIM to a micro-SIM?How do I do that?Yes. You can request a SIM replacement at any MaxisCentre for a fee of RM25. However, you get a free SIMreplacement when you subscribe to this offer.23. How do I configure themodem?Access the Maxis Broadband Connection Manager page(refer to the WiFi modem start guide)Start the Internet / Safari browser and enterhttp://192.168.1.1 in the address bar
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FREQUENTLY ASKED QUESTIONS Prepaid data plans for ... - Maxis

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