2005 Annual Report / Crédit Agricole (Suisse) SA

16 – 2005 Annual Report / Crédit Agricole (Suisse) SALogistics DivisionAchievements in 2005 include :• IT migrations in Switzerland, the Bahamas andSingapore as a result of the merger between CréditAgricole Indosuez (Suisse) SA and Crédit Lyonnais(Suisse) SA ;• the IT migration of Crédit Lyonnais Luxembourg ontothe S2i platform following its merger with Crédit AgricoleIndosuez Luxembourg SA in July 2005, thus creatinga new entity ;• implementation of major regulatory projects (EuropeanUnion Ecofin Tax, Basel II, etc.) ;• various changes in field of customer service, productivityand risk control ;• the development of software for Crédit AgricoleFinancements (Suisse) SA to improve customer service.Switzerland. A special effort was made to understand thetasks of each individual and to remain aware of their needsin order to ensure that the merger of the teams was completedwhile providing the maximum level of information.As regards training, priority was given to projects dedicatedto the merger process. Crédit Agricole (Suisse) SA also putin place a course, including a qualification, for its youngaccount managers.For several years now, the Human Resources departmenthas strived to create an environment that facilitates theintegration of new employees, and supports and encouragestheir professional and personal development withinthe Bank. This role remains central in a fast-growingcompany such as Crédit Agricole (Suisse) SA.The Human Resources department is ISO 9001 :2000-certified and the high-quality approach is continuallyevolving with the development of new procedures.ComplianceAs part of the merger with Crédit Lyonnais (Suisse) SA,the Bank had to put in place a consolidated risk monitoringmechanism, i.e. a multi-site compliance risk managementsystem. This approach required changes to be made in2005 with regard to the organisation, directives andreporting processes of the functional business lines.Human ResourcesThe merger with Crédit Lyonnais (Suisse) SA increasedheadcount by almost 50%. This growth mainly concernedthe Geneva offices and the teams based outsideBranchesIn Zurich, Crédit Agricole (Suisse) SA’s presence wasstrengthened by the merger with Crédit Lyonnais (Suisse)SA and through the establishment of a unit dedicated toCapital Markets activities and specialising in structuredproducts. A commercial momentum was developedaround several geographic divisions. Boosted by itsenlargement, the Zurich branch obtained excellent results,in terms of both revenues and assets under management.The merger with Crédit Lyonnais (Suisse) SA enabledCrédit Agricole (Suisse) SA to add to its branch networkwith a new site in Basel, where Crédit Lyonnais had been513Evolution of Staff *727 7326926481 119277.5Operating Incomein millions of CHF *560.0304.5267.7 295.6 312.7200020012002200320042005200020012002200320042005