GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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LEAN SIX SIGMA GLOSSARY OF TERMSLead TimeThe amount of time, defined by the supplier, that is required to meet a customerrequest or demand. (Note, Lead Time is not the same as Cycle Time).Lean MethodsA set of tools designed to improve a process on a continuous basis. Lean isdesigned to remove waste from a process by identifying nonvalue added steps.Lean will improve process speed to conform to customer requirements. Withlean, we say that waste is the enemy. It was developed by Taichi Ohno atToyota Motor Co. from the 1950’s to the 1980’s.Lean Six Sigma: business improvement methodology that maximizesshareholder value by achieving the fastest rate of improvement in customersatisfaction, cost, quality, process speed, and invested capital.Master Black BeltMaster Black Belts are Six Sigma Quality experts that are responsible for thestrategic implementations within an organization. Master Black Belt mainresponsibilities include training and mentoring of Black Belts and Green Belts;helping to prioritize, select and charter highimpact projects; maintaining theintegrity of the Six Sigma measurements, improvements and tollgates; anddeveloping, maintaining and revising Six Sigma training materials.The Master Black Belt should be qualified to teach other Six Sigma facilitatorsthe methodologies, tools, and applications in all functions and levels of thecompany, and should be a resource for utilizing statistical process control(typically just outside the Black Belt's knowledge base) within processes.MeasureDMAIC phase M, where key measures are identified, and data are collected,compiled, and displayed.Metrics, Process (or Input)The subset of measures, the improvement of which has a direct positive effect onResults Metrics.Metrics, ResultsThe subset of measures, the improvement of which are critical to the success ofthe organization. A change in Results Metrics, will directly and significantly affectcustomer or stakeholder satisfaction.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com12
LEAN SIX SIGMA GLOSSARY OF TERMSNon Value Added (NVA.)Any product, process, or service that does not add value to the customerOutputThe result of a process. The deliverables of the process; such as products,services, processes, plans, and resources.PolicyA direction plan for achieving an organization’s goals.PokeYokeA term that means errorproof. Errorproofing is one of the holy grails of Lean 6Sigma projects. It means that because of the process improvement, it isimpossible for an error to occur. Examples are computer fields that automaticallyfill in, based on other information entered; or an email that is automatically sentwhen an event occurs.ProcessA series of steps and interrelated work activities, characterized by specific inputs,and tasks which add value, and make up a procedure for a set of specificoutputs.Process MapType of flow chart that provides an Illustrated description of how things get done.It enables participants to visualize an entire process and identify areas ofstrength and weaknesses. It helps reduce cycle time and defects whilerecognizing the value of individual contributions.Process OwnerThe individual(s) responsible for process design and performance. The processowner is accountable for sustaining the gain and identifying future improvementopportunities on the process.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com13
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GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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