GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

LEAN SIX SIGMA GLOSSARY OF TERMSControlDMAIC phase C; once solutions have been implemented, ongoing measurestrack and verify the stability of the improvement and the predictability of theprocess. This stage often includes process management techniques andsystems including process ownership, cockpit charts and/or processmanagement charts, etc.CustomerThe person, place, or thing for which a particular process adds value (Individuals,teams, companies, groups, etc). Customers can be grouped as internalcustomers and External Customers.Cycle TimeCycle time is the total time from the beginning to the end of your process, asdefined by you and your customer.DataData are factual information used as a basis for reasoning, discussion, orcalculation; often this term refers to quantitative information. There are two basicclassifications of numerical data.1) Measured, variable, or continuous data.2) Attribute or counted dataDefectAny result that does not conform to the standard needed to satisfy the customer'srequirements. The propensity to generate defects increases, as processcapability is lost, which in turn increases process variation. The creation ofdefects results in extra cost, delay, inventory, debtors, loss of capacity, stressand frustration etc as well as damaging customer relationships.DefineThe first DMAIC phase which defines the problem/opportunity, process, andcustomer requirements. Because the DMAIC cycle is iterative, the processproblem, flow, and requirements should be verified and updated for clarity,throughout the other phases.DeploymentDispersion, dissemination, broadcasting or spreading of a communicationdownward and laterally throughout an organization. It also describes the puttinginto action of a strategy, improvement plan or process.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com9