GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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LEAN SIX SIGMA GLOSSARY OF TERMSProject ScopingThe general term used for the process of developing project ideas. A wellscoped project will have the following characteristics:· Can be completed within 46 months· Will solve a defect that is within the commands’ span of control· Will deal with a process that repeats itself quite often· The defect is measurable and the possibility to collect data exists· Will result in an improvement that is important to the customers of theprocess· Will result in a 50% process improvement or $250,000 savingsProject Sponsor (also known as Project Champion)Senior/middle level managers who are responsible for the selection and supportof Black & Green Belts, and with the selection and management of Six Sigmaimprovement projects.Project TeamA team managing the work and activities of a project. The work typically involvesbalancing competing demands for project scope, time, cost, risk and quality,satisfying stakeholders with differing needs and expectations and meetingidentified requirements.Pull SystemsA process that only responds to customer demand. The idea being, that workdone that is not in response to customer demand is wasted effort.Root CauseAn identified reason for the presence of a defect or problem. The most basicreason, which if eliminated, would prevent recurrence. The source or origin of anevent.SampleA Sample is a portion of the whole collection of items (population).Six SigmaThe term used to describe a system of process improvement. The goal of 6Sigma is to identify customer requirements; reduce variation of a process that istargeted at that requirement; and center the process results on the customertarget. In 6 Sigma, we say variation is the enemy. It was invented by MikelHarry in the early 1980’s at Motorola.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com14
LEAN SIX SIGMA GLOSSARY OF TERMSStakeholderPeople who will be affected by the project or can influence it but who are notdirectly involved with doing the project work. Examples are Managers affected bythe project, Process Owners, People who work with the process under study,Internal departments that support the process, customers, suppliers, andfinancial department.Takt TimeThe pace of customer demand. If a customer demands 8 products per 8 hourday, then the takt time is one hour. You must have the capacity to produce 1product every hour, in order to meet customer demand.Tollgate Reviewcomponent of DMAIC that helps to ensure that the project requirements of aphase are met before starting the next phase At the end of each phase the Blackbelt and team members meet to review that the requirements of the DMAICphase have been completed. Excellent communication tool for keeping the teamon the same page and involved in the process.Upper and Lower Statistical LimitsThese are the limits that define quality. They are set by the customer. If acustomer demands that deliveries be made within 24 days, then those are yourLSL and USL. Any delivery that falls outside those limits are defects.Value AddedActivities or work essential to ensure a product or service meets the needs of thecustomer.Value Stream MappingA method of visualizing a process, so that improvements can be made to it.Includes process steps, methods for communicating requirements to eachprocess step and data that describes each process step. VSM is an importantstarting point for most DMAIC projects. There are three processes associatedwith VSM: the current state (what you think the process is); the current state(what the process really is) and the future state.Visual FactoryAll lean improvement rests on the idea that everything should be visible, so thatif there is a problem someone will notice and take action. The visual factory has6 levels: Share information; Share standards at the site; Build standards into theworkplace; Warn about abnormalities; Stop abnormalities; Prevent abnormalities.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com15
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GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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