GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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LEAN SIX SIGMA GLOSSARY OF TERMSMore TermsAnalyzeDMAIC phase where process detail is scrutinized for improvement opportunities.Black BeltSix Sigma project team leaders, who become expert in the use of the Lean SixSigma methodologies and tools. A key responsibility of Black Belts is to sharetheir knowledge and to train others. Black Belts are normally fulltime onbusiness improvement activities.BrainstormingA technique used by teams to generate ideas on a particular subject or to explorea particular problem. Each individual involved is asked to think creatively aboutthe issue, and write down as many possible ideas. Following this, each pointraised is then discussed in more detail.Business caseA structured proposal for business process improvement that functions as adecision package for enterprise leadership. A business case includes an analysisof business process needs or problems, proposed solution, assumptions andconstraints, alternatives, life cycle costs, benefits/cost analysis, and investmentrisk analysis.CharterA written commitment, between a six sigma team and the organization; itincludes the business case, problem and goal statements, constraints andassumptions, roles, preliminary plans, scope and the roles of participants in theproject etc. This document states the scope of authority for an improvementproject or team, and is approved by management. Periodic reviews with thesponsor ensure alignment with business strategies; review, revise, refineperiodically throughout the DMAIC process based on data.Company cultureA system of values, beliefs and behaviors inherent in a company. The companyculture has a strong effect on business performance, and so top managementneeds to define and create the correct culture in order to ensure optimumperformance.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com8
LEAN SIX SIGMA GLOSSARY OF TERMSControlDMAIC phase C; once solutions have been implemented, ongoing measurestrack and verify the stability of the improvement and the predictability of theprocess. This stage often includes process management techniques andsystems including process ownership, cockpit charts and/or processmanagement charts, etc.CustomerThe person, place, or thing for which a particular process adds value (Individuals,teams, companies, groups, etc). Customers can be grouped as internalcustomers and External Customers.Cycle TimeCycle time is the total time from the beginning to the end of your process, asdefined by you and your customer.DataData are factual information used as a basis for reasoning, discussion, orcalculation; often this term refers to quantitative information. There are two basicclassifications of numerical data.1) Measured, variable, or continuous data.2) Attribute or counted dataDefectAny result that does not conform to the standard needed to satisfy the customer'srequirements. The propensity to generate defects increases, as processcapability is lost, which in turn increases process variation. The creation ofdefects results in extra cost, delay, inventory, debtors, loss of capacity, stressand frustration etc as well as damaging customer relationships.DefineThe first DMAIC phase which defines the problem/opportunity, process, andcustomer requirements. Because the DMAIC cycle is iterative, the processproblem, flow, and requirements should be verified and updated for clarity,throughout the other phases.DeploymentDispersion, dissemination, broadcasting or spreading of a communicationdownward and laterally throughout an organization. It also describes the puttinginto action of a strategy, improvement plan or process.www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com9
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GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

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