GLOSSARY OF TERMS LEAN SIX SIGMA APOLLO ... - Orthoworld

LEAN SIX SIGMA GLOSSARY OF TERMSQuality – These are just two of the Lean Quality Process Metrics· Complete and accurate % ­ identifies how complete and accurate “thething” being mapped is at receipt of (handoff) for all steps in the process· First Roll Pass Yield % ­ This is a product of the entire C&A % across theprocess map. (Success rate first time on a transaction)Kaizen – (KAIZEN). The Kaizen is an outcome of the examination of aninefficient process that has been flagged as an area of opportunity forimprovement. The Kaizen is notionally conducted within a three to four weekperiod. Kaizens are action oriented in nature and typically one to two businessday events. The end goal is aimed at validating, evaluating, improving, and thenmoving from the current state (AS IS) map of the process steps selected toimplementation of the new and improved future state (TO BE) map at completionof the event.ROI – Return on InvestmentSIPOC Diagram – High level diagramming to determine the boundaries (fenceposts) of the event. SIPOC stands for Supplier, Inputs, Process, Outputs, andCustomer.SMEs – Subject Matter ExpertsSpaghetti Chart – A map of the path taken by a specific product as it travelsdown the value stream in mass­production organization, so­called because theproduct’s route typically looks like a plate of spaghetti.Subject Matter Experts (SMEs) ­ Team Members – includes individuals doingthe work from the process areas being evaluated during the Kaizen. Doers ofthe process. Responsible for full time participation during the Kaizen, may beassigned lead for actions, projects, or do its identified during the Kaizen.Team Lead (TL) or Kaizen project Leader­ Affected Area Team Leader –Knowledgeable about the process and lean tools. Participates in the Kaizenevent, and is designated the POC and responsible for working with the Belts onall actions that come out of the Kaizen. Implements the future process (TO BE).Touch­time – Time it would take to work on “the thing” from beginning to endwithout any interruptions. Actual hands on time required to complete the step.Trigger – What initiates the start of the process? What input did the supplierprovide?www.apollosolutions.usApollo SolutionsDr. Tom DePaoliDrTomD@gmail.com6