General Consumer Code of Practice for the Communications and ...

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General Consumer Code October 20038.10 “Services” means services provided in the course of the provision of thecommunication and multimedia services within the meaning of the CMA 1998including where relevant, Products.8.11 “Service Provider” means a provider of communication and multimedia services,within the meaning of the CMA 1998.8.12 “Sub-code” means codes that are developed to address specific industry needspursuant to Part 1-5.9
General Consumer Code October 2003PART 2RULES OF THE CODE1. Provision of InformationA. Fundamental Principles for Service Providers1.1 The fundamental principles below govern the Service Providers andshould be read in conjunction with and be subject to other generalguidelines such as frameworks and determinations already issued andstated hereunder, as well as frameworks and determinations to beissued by MCMC and MECM from time to time. Determinations issuedas at the date hereof are :-a. Determination No. 1 of 2002 (Public Switched TelephoneNetwork Service);b. Determination No. 2 of 2002 (Public Cellular Service);c. Determination No. 3 of 2002 (Dial Up Internet Access Service);d. Determination No. 4 of 2002 (Content Applications Services).Where there is any inconsistency between any of the provisions of thisCode and any framework or determination issued by the MCMC andMECM, the provisions of the framework or determination shall prevail.1.2 Service Providers should furnish the Consumer with information on\Services which is sufficient, accurate, true, up-to-date and in a simpleand straight forward language.1.3 Service Providers must respond to Consumer requests for informationon Services currently available within seven (7) days of the date ofreceipt of the customer’s request for information.1.4 Customer requests for any information covered by this Code orotherwise, provided that the information is available, shall be providedat no cost unless the request involves the retrieval of archivalinformation wherein a charge may be levied.1.5 A Service Provider may develop a strategy to address the basicinformation needs of Consumers, for example a database of frequentlyasked questions.10
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General Consumer Code of Practice for the Communications and ...

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