General Consumer Code of Practice for the Communications and ...

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General Consumer Code October 20032.3.3 Choice/ConsentConsumers must be given the opportunity to exercise choiceregarding how individually identifiable information collectedfrom them may be used.2.3.4 Data SecurityService Providers creating, maintaining, using or disseminatingindividually identifiable information should take appropriatemeasures to assure its reliability and should take reasonableprecautions to protect it from loss, misuse or alteration. Theyshould take reasonable steps to assure that third parties towhom they transfer such information to are aware of thesesecurity practices, and that third parties also take the sameprecautions to protect any transferred information.2.3.5 Data quality and accessService Providers creating, maintaining, using or disseminatingindividually identifiable information should take reasonablesteps to assure that the data is accurate, complete and timelyfor the purposes for which they are to be used.Service Providers should establish appropriate processes ormechanisms so that inaccuracies in material individuallyidentifiable information, such as account or contact information,may be corrected. These processes and mechanisms shouldbe simple and easy to use, and provide assurance thatinaccuracies have been corrected. Other procedures to assuredata quality may include use of reliable sources and collectionmethods, reasonable and appropriate Consumer access andcorrection, and protection against incidental or unauthorizedalteration.31
General Consumer Code October 2003PART 3COMPLAINTS HANDLING1. Complaint Handling SystemImplement complaint handling system process based on following principles.(a)(b)(c)(d)(e)(f)(g)(h)(i)(j)Visibility & AccessibilitySpecial NeedsResponsivenessChargesFurther recourseSuspension chargesInternal data collection and AnalysisReviewChanges to complaint handling processesRetention of recordsGeneralThese rules refer to the processing of non-written (via telephone and walk inCustomer) and written (via e-mail, fax post or otherwise) complaints to theService Providers.Service Providers must implement complaint handling processes based on thefollowing principles:32
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General Consumer Code of Practice for the Communications and ...

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