General Consumer Code of Practice for the Communications and ...

General Consumer Code October 2003M. Customer Billing, Charging, Collection And Credit Practices1.48 In relation to this section, a Service Providers should at all times be guided bythe following principles in that it should endeavour wherever possible to:-a. ensure that Customers are able to obtain information relevant to theircurrent bill or any item of its content without any charge.b. ensure that billing accuracy is verifiable;c. ensure that billing is timelyd. ensure that sufficient information must be on the bill or otherwisereadily available to the Customer for verification;e. ensure that upon a bona fide request from a Customer, the ServiceProvider must inform or provide the Customer with timely, accurateand current information about its billing terms and conditions andoptions relevant to that Customer.f. Retain records of a Customer’s bill for a minimum period of One (1)year.1.49 A Service Providers shall ensure that the minimum following informationshould be included in all bills issued:-a. The Customer’s billing name;b. The Customer’s billing address;c. The Service Provider’s current business name, address and registerednumber;d. A bill reference and/or Customer Account Reference;e. The billing period;22