General Consumer Code of Practice for the Communications and ...

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General Consumer Code October 2003b. Where there is a delay as a result of inclusion by the Service Providerof value added information into the bill;c. Where there has occurred a system or processing problem;d. Where there has been a purposeful delay on the part of the ServiceProvider for a specified and planned delay;e. Where there is force majeure.Timeliness of Billed Charges1.57 Service Providers should ensure that all charges relating to the billing periodof each Service Provider should be incorporated in the current bill for thatBilling Period.1.58 In the event that a Service Provider is unable to or will not meet therequirements provided for in 1.56 or 1.57, the Service Provider will notify theCustomer accordingly and inform the Customer of the arrangements beingmade by the Service Provider to rectify the situation.Exchange of Billing Information Between Suppliers1.59 Customer Billing Information may only be disclosed provided there is nobreach of any law or regulation in place.Allowable Delays to the Timelines of Billable Charges1.60 The following constitute circumstances wherein any failure by a ServiceProvider in adhering to the timeline requirements in 1.56 and 1.57 abovebeing deemed to be and constituting a non failure by the said Service Providerin fulfilling its said timeline obligations. These are circumstances where:-a. delays are occasioned by charges being suspended while underdispute;b. charges are released after a delay that has been previously agreed bythe Customer and the Service Provider;25
General Consumer Code October 2003c. late billing of charges are due to back dated credits and re-billingfollowing late advise to the Service Provider of a change in the statusof the Customer;d. late billing of charges are due to changes initiated by the Customer, foreg, where the Customer has requested for changes in billing frequencyor billing period;e. late billing of charges are due to Numbering Plan changes;f. there exist circumstances of force majeure;g. late billing is due to circumstances beyond the reasonable control ofthe Service Provider.Information on Bill Payments1.61 A Service Provider must ensure that information relating to the ServiceProvider’s terms and conditions associated with bill payments (for eg.payment due date) is readily available to the Customers.Methods of Bill Payments1.62 Service Providers must clearly state at least one method of payment on theirbill.Direct Debit1.63 Service Providers should provide for facilities enabling Customer to makepayment of bills via Direct Debit.Receipting and Customer Payment Advise26
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General Consumer Code of Practice for the Communications and ...

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