General Consumer Code of Practice for the Communications and ...
General Consumer Code of Practice for the Communications and ...
General Consumer Code of Practice for the Communications and ...
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<strong>General</strong> <strong>Consumer</strong> <strong>Code</strong> October 2003PageJ. Spoken <strong>Communications</strong> <strong>of</strong> Prices, Terms <strong>and</strong> Conditions 16K. Modified <strong>Code</strong> Obligations 16L. Advertising <strong>and</strong> Representation <strong>of</strong> Services 17M. Customer Billing, Charging, Collection <strong>and</strong> Credit <strong>Practice</strong>s 22N. Provisioning <strong>of</strong> Service 27O. Fault Repair <strong>of</strong> Services 282. Protection <strong>of</strong> Personal In<strong>for</strong>mation 28PART 32.1 Introduction 282.2 <strong>General</strong> Principles 292.3 <strong>Code</strong> Rules 302.3.1 Adoption <strong>and</strong> Implementation <strong>of</strong> a “Protection <strong>of</strong> 30<strong>Consumer</strong> In<strong>for</strong>mation Policy”2.3.2 Notice <strong>and</strong> Disclosure 302.3.3 Choice/Consent 302.3.4 Data Security 312.3.5 Data Quality <strong>and</strong> Access 31COMPLAINTS HANDLING 321. Complaint H<strong>and</strong>ling System 32
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