General Consumer Code of Practice for the Communications and ...
General Consumer Code of Practice for the Communications and ...
General Consumer Code of Practice for the Communications and ...
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<strong>General</strong> <strong>Consumer</strong> <strong>Code</strong> October 2003Page2. Routine Verification <strong>of</strong> <strong>Code</strong> Compliance by Participants 433. Monitoring <strong>of</strong> Universal <strong>Code</strong> Issues <strong>and</strong> Breaches 434. <strong>Code</strong> Review 435. Amendments/Replacement <strong>of</strong> a <strong>Code</strong> 446. <strong>Code</strong> Adherence 45A. Jurisdiction 45B. <strong>Consumer</strong> Complaints 45C. Industry Complaints 45D. Complaints H<strong>and</strong>ling <strong>and</strong> Sanctions by Forum 46E. Referral to <strong>the</strong> <strong>Communications</strong> <strong>and</strong> Multimedia Commission 46F. Appeals Process 46G. Monitoring <strong>of</strong> Breach Rectification 46H. Confidentiality 47I. <strong>General</strong> Principle <strong>of</strong> Compensation 47
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