User Guide Product(range) - Neopost

Symptom Possible cause Remedy SectionFlap sticks.Specifications.Flap curled.Separation set toonarrow.Store envelopesaccording tospecifications.Envelopes stored ormanufacturedimproperly.Check separationsettings, adjust ifneeded.Specifications.Adjustments forenvelope feeding.Fingers are placed ontop of the envelope.Machine stops whileinserting (stoppage atthe inserting point).Fingers adjusted toodeep into the envelope.Envelope stops tooearly.Fingers not correctlyadjusted.Inserted document toolong for used envelope.Envelope throatincorrect.Envelope glued inside.Window not gluedproperly.Check fingers position,adjust if needed.Check envelope stopposition, adjust ifneeded.Check fingers position,adjust if needed.Check fold settings.Check envelopespecifications.Eliminate faultyenvelopes.Eliminate faultyenvelopes.Envelope insert fingers.Envelope insert fingers.Envelope insert fingers.Fold settings menu.Specifications.Specifications.-Flap not sufficientlymoistened.Water level low.Check water level, refillif needed.Moistening the brushes.Brushes dry.Check brushes, replaceif needed by the extrasoaked set.Moistening the brushesor Maintenance.Brushes dirty.Check brushes, clean ifneeded.Maintenance.Moistening felt dry.Check the moisteningfelt, refill water tray ifneeded.Moistening the brushes.Moistening felt dirty.Check the moisteningfelt, clean if needed.Maintenance.Moistening brushesinactive.Activate the moisteningbrushes.Envelope sealing.22