34SINGLE-ENTITY AND GROUP MANAGEMENT REPORT | Economic <strong>report</strong>The corporate concept of "<strong>ALNO</strong> – One Company" is morethan just an organizational idea: it also requires contentand a goal. A number of the strategic measures alreadylaunched were successfully continued in the year underreview.The basic parameters remain unchanged:• Adding value – as expressed through profitability, cashflow and return on capitaland• Optimum adaptation of decentralized structures toGroup conceptsThe motto underlying all the <strong>ALNO</strong> Group's activities is tooffer the best possible quality and the best possible servicefor the customer over the full bandwidth of our productand brand portfolio.Market objectivesOur efforts to reorganize sales are consistently being pursued.The aim is to ensure sales' conformity with the tradingstructures of the kitchen furniture industry. The Groupsupplies retailers of every kind, from kitchen specialiststhrough furniture mass merchandisers to RTA and selfservicefurniture markets. Attention will concentrate morestrongly on the sound value of sales and a clear focus inbrand positioning.These efforts are beginning to bear fruit, especially forthe <strong>ALNO</strong> brand, as <strong>ALNO</strong>'s share of sales is increasingamong kitchen specialists. This increases the value of theproducts sold and hence the quality of earnings. Othersteps are also being taken to heighten the <strong>ALNO</strong> brand'spositioning. Among other things, this includes the ideaof defining certain marketing rules for the <strong>ALNO</strong> brandin future so that it is easier for our customers to give the<strong>ALNO</strong> brand product a clear, uniform profile unrelated tothe marketing partner. Following on from the <strong>ALNO</strong> brandname, we also intend to become more active in consumermarketing. This will give rise to a new "win-win" situationfor the Group and our customers. <strong>ALNO</strong> will benefit fromuniform positioning of the product in the market, our customerswill benefit from the brand's recognition which, inturn, will lead to greater interest among consumers.The market positioning of Wellmann, Impuls and Pinoproducts is to be improved in the same way, in accordancewith the respective customer and sales segments.The basic strategic positioning will not be changed. Theremaining overlaps between product families will continueto be reduced further in future.Another objective is to make sales more profitable as awhole. This also includes a more differentiated price structurefor individual product groups. The same also applieswith regard to pricing in so-called "block kitchen business".The quality of earnings in this sector is in some cases inadequateand must be improved accordingly.Clear growth targets also apply for our export markets. Theefforts to restructure our export organization are essentiallycomplete and the first positive effects of these efforts arealready becoming apparent. <strong>ALNO</strong> consolidated revenuesin the French market, for instance, have risen by more than13%. Particularly in France, a significant further increasein sales and income is expected for 2012 due to our strategicpartnership with sound retail chains and chain storeoperators.Concepts giving the <strong>ALNO</strong> Group a sustainable share ofgrowth and price levels in the respective markets are currentlybeing developed for the central growth markets, asalready defined in Asia, especially China, but also in NorthAmerica where distribution of the <strong>ALNO</strong> Group's productsis still inadequate. After the end of the period under review,a subsidiary was set up in the United States in early 2012and negotiations started in China to set up a joint venturewith a local partner.We also intend to step up our presence in the Russian market.Above all, the <strong>ALNO</strong> brand is to be marketed throughexclusive <strong>ALNO</strong> stores and a dealer network will be set upfor Impuls to meet the furnishing needs of the Russianmiddle class.The existing subsidiaries will continue to operate in Switzerlandand the United Kingdom. So that they can respondmore effectively to market requirements, however, the subsidiarieswill be given greater organizational independencewith regard to sales activities in their respective markets.The main objective in other countries, especially otherEuropean countries, is to improve customer service andhence permit further growth. It will be developed in accordancewith the growth rates of the respective brands. Theidea is to lay a sound basis for winning further customers.
SINGLE-ENTITY AND GROUP MANAGEMENT REPORT | Economic <strong>report</strong>35Objectives for productionObjectives for distributionThe introduction of a new Wellmann range in Enger wasone of the main factors influencing the <strong>ALNO</strong> Group'sperformance in <strong>2011</strong>. The enormous technological andorganizational challenge of manufacturing very differentproduct groups in a single plant has been mastered successfully,albeit with more effort than originally planned.At first, it proved difficult to meet the market's high levelof demand, for the new Wellmann product was receivedmore favourably than expected and replaced the formerproduct more quickly than planned.The level of all-round service offered by a manufacturer forthe kitchen as a product is becoming increasingly important.This concerns all areas, from order acquisition tologistics and delivery of the manufactured kitchens. Logisticsin particular is a major cost factor. Both the quality ofthe logistics process and the issue of further cost optimizationare major objectives for the future strategic orientation.A team involving relevant partners has already been set upto improve the <strong>ALNO</strong> Group's distribution services and toidentify options for an even more sustainable structure.The changeover in production is now complete. As in theother plants, attention in Enger now focuses on continuousoptimization of the production processes. In view ofthe complexities associated with introduction of the newproduct in Enger, there has been no further transfer ofproduction from Pfullendorf to Enger, nor is this planned forthe time being. Optimum utilization of the available productioncapacities will be clarified systematically.A team of plant managers is therefore developing a basicstrategy for the Group as regards the future structure of itsplants. Core issues include the following:• Optimizing Group production capacity in the light ofincreasing fluctuations in the production quantitiesrequired per week and per day.• Defining core production competences for individuallocations, such as component production, also for the<strong>ALNO</strong> Group.• Establishing the vertical range of manufacture for theindividual plants; in Pfullendorf, for example, the verticalrange of manufacture has been increased through thein-house production of glass and ceramic fronts, thusmaking production more flexible and more cost-efficient,as well as improving quality management.Objectives for the administrative sectorOngoing efforts to standardize processes will be continuedin all administrative areas of the <strong>ALNO</strong> Group, such asaccounting / controlling, IT and Human Resources, as wellas in the holding company's central functions. During theperiod under review, SAP/HCM were introduced throughoutthe Group to standardize payroll accounting and timemanagement at all German locations; these efforts werebrought to a successful conclusion when the system wentonline on 1 January 2012.A major IT project was launched in Pfullendorf in <strong>2011</strong>with the aim of introducing SAP to completely replace allmodules in the process chain, from order handling throughsales to process data management, finance and controlling,production, materials management and quality, by2014.Individual locations are increasingly taking over tasks forother locations, too, in order to achieve correspondingoptimizations. Relocating the <strong>ALNO</strong> holding company fromDüsseldorf and closing down this location completely hasalso helped to reduce administrative expenses and atthe same time led to a sustainable reduction in the costburden.