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As this hyperconnectedenvironment grows around usand permeates our lives in theInternet of Things, and as thebroadband ecosystem continuesto expand and evolve to includenon-traditional ICT and Internetplayers, as well as providers fromother sectors (such as healthcare,education, energy and finance),there is an urgent and growingneed for the re-thinking of ICTregulation to bring about a moreflexible approach to regulatingissues at different levels (networks,services and apps, etc.). Regulatorscan be seen as facilitators andpartners in promoting developmentand social inclusion. Regulatorscan sponsor and oversee publicprivatepartnerships (PPPs) amongaid donors, governments, ministriesand NGOs, particularly in meetinguniversal access goals for rural,remote and un-served areas.Given the speed with which theICT sector is evolving, countriesneed to update their legislative andregulatory framework to enabletelecom operators and Internetcompanies to compete on a levelplaying-field, while ensuring properconsumer protection and the safetyand security of personal data.Figure 7 shows how regulatoryframeworks among ITU MemberStates differ significantly, accordingto the issue under consideration.Of the 162 regulators in existenceby mid-2014, regulators retainedan overview of ‘traditional’ telecomareas (such as universal access,licensing, spectrum monitoringand price regulation) in over half(between 50-65%) of all 193ITU Member States. However,ITU Member States retainedmuch more diverse regulatoryframeworks with regards toIT, broadcasting content andInternet content (Figure 7).In a converged ICT industry, it mayprove difficult for operators andcontent providers to compete ona level playing-field, if they reportto different authorities on differentissues. There is a need for softerand smarter regulation, free frombias and led by out-of-the-boxthinking. More recently, the growthof integrated communications isleading to calls for “regulatoryrebalancing” (Featured Insight 3).Chapter 2Percentage of Countries100%90%80%70%60%50%40%30%20%Figure 7: Who RegulatesWhat in ICT?Mandate of WorldRegulators, end 2013.Source: ITU TelecommunicationRegulatory Database.10%0%LicensingPriceregulationSpectrummonitoring &enforcementUniversalaccess &serviceBroadcastingcontentInternetcontentInformationtechnologyRegulator Sector Ministry Other Ministry or gov. body Operators Not regulated27

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