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�� Malaysia Airlines Wins The Worlds Best Cabin Staff Title Malaysia Airlines won the World’s Best Cabin Staff award at the World Airlines Award 2007 taking the top position in this 11 month survey, conducted between August 2006 and June 2007, in a closely contested survey between the final top 3 airlines. Malaysia Airlines Managing Director / CEO, Idris Jala said, “I am very proud of our cabin crew and their outstanding performance. Our crew treat our customers as guests in our own home. They are natural, spontaneous, determined and willing to demonstrate the best of Malaysian hospitality.”“Throughout the year, our crew worked very hard to improve our service delivery as part of our airline-wide initiative to enhance customer experience, and I am delighted that their efforts have been recognized by the customers. This will go a long way in building our brand, customer value and relationship.”The cabin staff showcased their winning ways, and regained the award which they won for several years in the past. Focused on the quality of onboard customer experience, the survey also looked at the “soft service” provided including cabin staff friendliness, enthusiasm and attentiveness, sincerity as well as consistency Malaysia Airlines’ (MAS’) systemwide on-time performance improved to 80.78% MAS Managing Director and Chief Executive Officer Datuk Idris Jala said.Referring to flight delays earlier this month especially to Australia, he said the significant improvement was achieved as all aircraft were now flying, apart from the extra flight to Melbourne last Monday. He said improved weather conditions also contributed to the national carrier’s on-time performance. “Our staff at KLIA are now more familiar with the new SITA Departure Control System for airport operations since its introduction on July 2,” he said in a statement. Earlier, Idris dismissed speculation that the recent flight delays were due to sabotage by in service delivery, in addition to the usual general service efficiency. Commenting on the survey result, Skytrax CEO, Mr Edward Plaisted said “For the last 4 weeks of this survey, we have seen the winning position move around between the final top 3 airlines several times. In the end, Malaysia Airlines’ passenger support saw them through to the 2007 title, and we congratulate them for this worthy achievement.” The worldwide survey data for this Cabin Staff award involved more than 3 million respondents representing over 90 different passenger nationalities. Passengers nominated airlines in the 2007 Best Cabin Staff Awards, based upon a wide variety of service quality attributes for cabin staff, including assistance during boarding, enthusiasm, sincerity, courtesy, and consistency of quality among staff. Skytrax Research of London , UK is an independent organization with 18 years specialist experience in airline research. The World Airline Awards ® are based on the annual World Airline Survey managed by Skytrax - carried out between August 2006 and June 2007. The Survey is regarded as the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world - constituting a unique survey format based upon analysis of both business and leisure travelers, and across all cabin travel types (First / Business / Premium Economy & Economy class passengers). The worldwide survey interviews totaled over 14 million respondents - an increase of 1.2 million interviews on the 2006 result, with over 90 different passenger nationalities participating in the survey. �� its staff, but were due to technical issues, bad weather and the introduction of the passenger service system. Idris said MAS flights to Australia and New Zealand were much in demand among passengers in this region. He said passengers without confirmed reservations and those with open air tickets to Australian cities served by the national carrier still turned up at KLIA to register themselves on standby for travel to Australia and New Zealand. “Malaysia Airlines is rendering all possible assistance to these passengers by accepting their standby status and offering them seats once they become available when passengers with confirmed bookings do not show up for their flights,” he said. Malaysia Airports-GMR – Limak Win Istanbul Airport Tender A consortium of Malaysia Airports Holdings, India’s GMR Infrastructure and Turkey’s Limak won the rights to Istanbul’s second airport on Monday with a 1.9 billion-euro bid. The winning bid -- which does not include 18 percent value added tax -- beat offers from four other consortiums of foreign and local players in a tender lasting more than 12 hours.The consortium will build a new international terminal at the Sabiha Gokcen airport on Istanbul’s Asian side and run the airport for 20 years. Sources said that the design of the project is previously announced to tender participants. It will expand annual capacity by 10 million passengers which is currently 3.5 million.“Istanbul needed a second airport and we will serve that need,’’ said Limak’s Nihat Ozdemir. Sabiha Gokcen opened in 2001 and hosts domestic Turkish flights and low-cost airlines. The other bidders were: * Germany’s Fraport (FRAG.DE: Quote, Profile , Research), Turkey’s IC Construction * Turkey’s Cukurova, Austria’s Julius Meinl Investment, Venice Airport/Save SpA (SAVE. MI: Quote, Profile , Research) * Turkey’s Mak-Yol Construction, Eti Bakir, U.S-based Airport Property Management Cooperation between Pegasus and Onur Air Pegasus Airlines and Onur Air have launched initiatives to cooperate in the sector. However according to allegations, this is a purchase operation rather than cooperation. Sabanci Holding’s Pegasus will pay 150 million USD to Onur Air within two months.Pegasus Airlines --which bought 20 percent of Izair recently-- has 17 planes, while Onur Air owns 27 planes. Momentum, which is seen in domestic lines (that grew 30-40 percent in recent years), boosted cooperation and purchases between companies. Pegasus and Onur Air made joint formal statement and said a strategic cooperation agreement was signed between the two. Onur Air carried last year 4,400,267 passengers in domestic lines and 2,335,704 passengers in international lines. On the other hand, Pegasus Airlines carried 1,818,989 passengers in domestically and 1,248,062 passengers in international lines.
19.000 Tickets for 19YTL from Onur Air Onur Air announced its Ramadan campaign. The company offers thousands of tickets only for 19YTL. The company put 19 thousand seats on sale for 19YTL excluding VAT for the period of 13 September and 10 October. Tickets can be purchased at www.onurair.com.tr website. Tickets cost 42YTL with VAT and others expenses. Onur Air flies to 13 points in Turkey with Istanbul departure. Onur Air which has 27 aircrafts, carries 5 million passengers annually. �� Çelebi, a Turkish airport services provider, said second-quarter profit jumped 67 percent as sales rose . Net income rose to YTL 14.6 million in three months ended June 30 from YTL 8.74 million a year earlier, Istanbul-based Çelebi said in an income statement posted on the Web site of the Istanbul Stock Exchange.Company’s sales rose 24 percent to YTL 79.8 million. TAV to Operate Antalya Gazipasa Airport Tepe-Akfen-Vie (TAV) Airports Holding Corp. won the auction to run Gazipasa Airport in Mediterranean city of Antalya for 25 years. Meinl Airports International Limited, Gazipasa Aviation Industry Trade Corp, Aydogan Tourism Trade & Industry Corp were the other companies that bid for the auction. TAV Airports Holding Corp. was awarded with the auction as it pledged to give 65 percent of its share to the state. SWISS Continues to Climb in The First Half of 2007 Swiss International Air Lines (Group) gen- showed a further year-on-year increase in erated earnings before interest and taxes the second quarter of 2007 and totalled (EBIT) of CHF 285 million for the first six CHF 285 million for the combined first-half months of 2007. The result compares to an period. “SWISS continues to climb,” says EBIT of CHF 98 million for the same period CEO Christoph Franz. “Our encouraging last year. Consolidated net profit for the first first-half performance strengthens our faith six months of 2007 amounted to CHF 295 in our current strategic thrust. These results million (compared to CHF 76 million for have exceeded our expectations. Buoyed the prior-year period). SWISS maintained by strong demand, we further improved our the favourable business performance it had performance in the second-quarter period achieved in 2006 through the first six months on both the passenger and the cargo front. of the current year. Total income from op- And our consistent cost management and erating activities was raised to CHF 2 304 the revenue synergies that we are now de- million for the first-half period, compared riving from our integration into the Lufthansa to CHF 1 976 million for the same period Group and our membership of Star Alliance last year. After an encouraging first quarter, also made major contributions to these fa- earnings before interest and taxes (EBIT) vourable first-half results.” Key figures from the income statement 1st + 2nd quarter 2nd quarter 1st + 2nd quarter in CHF million 2007 2006 2007 2006 2007 vs. 2006 Total income from operating activities 2304 1976 1216 1047 +17% Earnings before interest and taxes (EBIT) 285 98 163 75 - Profit for the period 295 76 177 72 - “At the same time,” Franz continues, “we trends. So further improvements – in our are well aware that aviation is a cyclical processes, for instance – are still required business, and that our industryis presently to consolidate our market position in what is feeling the benefit of positive economic still a highly competitivebusiness.” Traffic figures 1st + 2nd quarter 2nd quarter 1st + 2nd quarter 2007 2006 2007 2006 2007 vs. 2006 Seat load factor for european services 69.5% 68.1% 72.6% 74.3% +1.4 points Seat load factor for intercontinental services 83.2% 82.3% 84.5% 83.8% +0.9 points Seat load factor systemwide 78.8% 77.7% 80.6% 80.7% +1.1 points SWISS achieved stronger seat load factors stood at 80.6%, virtually unchanged from than other European airlines in the first-half the 80.7% of the second quarter of 2006. period. The higher capacity for the first six The airfreight business of Swiss WorldCargo months (up 12.9% year-on-year in available- continued to show favourable overall trends. seat-kilometre terms) was fully absorbed by Cargo load factor (by volume) amounted to market demand. Indeed, the 78.8% system- 84.7% for the first half of 2007, compared wide seat load factor for the period was a to 85.3% for the prior-year period. “The 1.1-percentage-point improvement on the double-digit growth in our production and first half of last year. First-half seat load our revenues and our solid EBIT result all factor on SWISS’s intercontinental services bear witness to both the resounding impact stood at 83.2%, compared to 82.3% for the of the strategy adopted by our management prior-year period. Seat load factor also im- and the outstanding performance by all our proved on SWISS’s European network, ris- employees,” Christoph Franz continues. ing from the 68.1% of January-June 2006 “That’s something we can all be proud of. to 69.5%. SWISS carried some 5.7 million And what we now need to do is confirm and passengers on its scheduled services in the consolidate our current course, to ensure that first half of 2007, 13.4% more than in the SWISS can continue to maintain this sound same period a year ago. For the second- and stable performance in more challenging quarter period, systemwide seat load factor business times.” 1st + 2nd quarter 2nd quarter 1st + 2nd quarter 2007 2006 2007 2006 2007 vs. 2006 Averaga number of emplyoees (full-time equivalents) 5499 5717 5583 5419 3.8% SWISS created around 50 new jobs a month full-time positions were shared among 6 691 between April and June 2007. An average employees worldwide. With the ongoing ex- of 5 499 persons (in full-time equivalents or pansion of its aircraft fleet, SWISS is expect- FTEs) were employed at the company in the ed to have created some 600 net new jobs first half-year. The decline from the equiva- by the end of this year. Nearly all of these lent figure for 2006 is due to the sale of the positions are among the company’s flying Mindpearl call-centre subsidiary at the end personnel, mainly in the cabin crew corps. of March 2006. SWISS had a workforce of SWISS was also pleased to see a new Col- 5 651 FTEs on June 30, 2007 – over 300 lective Labour Agreement concluded in June more than at the end of 2006. These 5 651 with the pilots of Swiss European Air Lines ��
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