Rooming houses: a guide for residents and operators - NWHN

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Section 7Solving disputes
Ideally, operators and residents should sort out any problemsbetween themselves and reach a lawful agreement.However, if they cannot reach anagreement, they may ask ConsumerAffairs Victoria to conciliate the dispute.Experienced conciliators will try to resolvethe dispute without the need to attendcourt or tribunal hearings.The Dispute Settlement Centre ofVictoria can also hear disputes involvingoperators and residents, and help themreach agreement.Dispute SettlementCentre of Victoria:W disputes.vic.gov.auT 03 9603 8370T 1800 658 528(freecall for country callers)Using VCATIf operators and residents have triedall avenues to solve a dispute, and stillcannot reach an agreement, they mayhave to apply to the Victorian Civil andAdministrative Tribunal (VCAT).Operators and/or residents may applyto VCAT for issues including:• bonds• rent assessments• house rules• notices• evictions• goods left behind• compensation• repairs and maintenance.VCAT application formsare available from VCAT:W vcat.vic.gov.auT 1800 13 30 55orConsumer Affairs Victoria:W consumer.vic.gov.au/rentingT 1300 55 81 8141
Page 1 and 2: Rooming housesA guide for residents
Page 3 and 4: Rooming housesA guide for residents
Page 5 and 6: ContentsSection 1: Rooming house ba
Page 7 and 8: This guide is for rooming house res
Page 9 and 10: When can an operator use abuilding
Page 11 and 12: Rooming house operators must meet m
Page 13 and 14: Signs and lightingOperators must in
Page 15 and 16: The inspector may look for things s
Page 17 and 18: Operators must give new residents c
Page 19 and 20: A ‘Bond Lodgement’ form, especi
Page 21 and 22: Residents and operators have legal
Page 23 and 24: Adding more residents to a roomIf a
Page 25 and 26: Urgent repairsUrgent repairs are:
Page 27 and 28: Entry rightsIn most cases, the oper
Page 29 and 30: If an operator has served three ‘
Page 31 and 32: When a resident wants to leave the
Page 33 and 34: Table 4 (continued)Reason for issui
Page 35 and 36: Can a resident be forcedto leave?Su
Page 37 and 38: Facing eviction?If a resident is fa
Page 39 and 40: After a resident leaves the rooming
Page 41: • computer hard drives• USB mem
Page 45 and 46: Useful contactsConsumer Affairs Vic
Page 47 and 48: Housing for the Aged ActionGroup (H
Page 49 and 50: During a resident’s stay… Do I
Page 51: During your stay, ask... Am I payin

Rooming houses: a guide for residents and operators - NWHN

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