Annual Report 2010 - Magnitogorsk Iron & Steel Works

No. Description Pages CommentsProduct Responsibility Performance IndicatorsPR1Life cycle stages in which health and safety impacts of products and servicesare assessed for improvement, and percentage of significant products andservices categories subject to such procedures.MMK's finished products produceno effect on consumers' healthor safetyPR2Total number of incidents of non-compliance with regulations and voluntarycodes concerning health and safety impacts of products and services duringtheir life cycle, by type of outcomes.All products shipped fromMMK comply to standards andregulationsPR3 Customer satisfaction 78PR4Total number of incidents of non-compliance with regulations and voluntarycodes concerning product and service information and labeling, by type ofoutcomes.78-81PR5Practices related to customer satisfaction, including results of surveysmeasuring customer satisfaction.PR6Programs for adherence to laws, standards, and voluntary codes related tomarketing communications, including advertising, promotion, and sponsorship.The subject of marketingcommunications was notidentified as significant in thereport content defining processPR7Total number of incidents of non-compliance with regulations and voluntarycodes concerning marketing communications, including advertising, promotion,and sponsorship by type of outcomes.PR8Total number of substantiated complaints regarding breaches of customerprivacy and losses of customer data.MMK received no suchcomplaintsSteel & Style , 10 MMK ANNUAL REPORT 105