Annualreport

Significant contributions were also made to the programs and projects of educational,
healthcare and social development institutions such as Universidad Católica Andrés Bello,
Universidad Simón Bolívar, Universidad de Carabobo, Universidad Metropolitana and
Universidad Central de Venezuela; Sociedad Anticancerosa de Venezuela, Hospital
Ortopédico Infantil, Hospital de Niños J.M. de los Ríos; Hospital de Especialidades Pediátricas
del Zulia, the Venezuelan Red Cross, United Nations Children's Development Fund (UNICEF),
Fundación Nacional El Niño Simón, Centro al Servicio de la Acción Popular (CESAP);
Asociación Civil Red de Casas Don Bosco, Asociación Civil Huellas and Fundación Camerata
de Caracas.
In the United States, as part of the Bank's social commitment, support was also given to a
series of programs being implemented by various educational and social development
organizations in South Florida such as the American Anti-Cancer Society, FIU College of
Business, Fundación Manos del Sur, Our Lady of the Lakes and Marian Center School and
Service, as well as the Juilliard School in New York and the Museum of Fine Arts in Houston.
A number of institutions that directly promote the social development of low-income
communities also received support under the Community Reinvestment Act (CRA) program.
Acknowledgements
In its December issue The Banker magazine awarded the Mercantil Banco subsidiary its prize
for Best Bank in Venezuela in 2011.
Development and Working Environment
Once again the prestigious Great Place to Work® Institute which is recognized in more than
28 countries and three continents, and has experience in the analysis of human resourcesrelated
topics, was commissioned to assess the working environment and human resources
management practices among the staff of all Mercantil's subsidiaries in Venezuela and abroad.
Each year the Institute issues a list of the 10 best companies to work for in each of the
countries in which it is involved. The results of this work are awaited.
18 Annual Report 2011