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Efficient Vans: A Best Practice Guide to Cost - Transport Cafe

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4.5.4<br />

Communicating Results<br />

Having a thorough reporting and<br />

presenting procedure in place is<br />

important. This will allow you <strong>to</strong><br />

keep track of the progress you are<br />

making with your van operations<br />

and enable identification of strong/<br />

weak areas. It will also allow you<br />

<strong>to</strong> communicate <strong>to</strong> your staff the<br />

impact that their efforts are having<br />

and, in addition, you will have the<br />

ability <strong>to</strong> publicise this information <strong>to</strong><br />

your cus<strong>to</strong>mers and clients.<br />

There are a number of ways that<br />

allow you <strong>to</strong> present the results <strong>to</strong><br />

employees and clients. Examples<br />

include:<br />

• Driver league tables – could act<br />

as an incentive (e.g. for most<br />

fuel-efficient driving)<br />

• Company newsletters – provide<br />

a good <strong>to</strong>ol by which results can<br />

easily be shared across the whole<br />

company. Individuals and groups<br />

can be recognised for their<br />

efforts and information can be<br />

communicated on any updates or<br />

changes<br />

• Email updates – provide<br />

occasional updates on new<br />

procedures that have been put in<br />

place<br />

• Charts and graphs – displayed<br />

in the office allow results <strong>to</strong><br />

be easily visible <strong>to</strong> staff and<br />

cus<strong>to</strong>mers<br />

Improving Your Efficiency<br />

4<br />

23

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