SAKALA USER MANUAL - KSRTC

Table of Contents1. Introduction to User Manual ................................................. 21.1 URL .................................................................................................................................... 22. Karnataka Guarantee of Services to Citizens System .............. 22.1 ADVANTAGES OF GSC (GOVERNMENT SERVICE TO CITIZEN) INFORMATION TECHNOLOGY SYSTEM ...... 32.2 PROCESS FLOW ..................................................................................................................... 33 Login .................................................................................... 63.1 HOW TO GET A USER ACCOUNT? .............................................................................................. 63.2 INSTRUCTIONS ...................................................................................................................... 64 Service Management ............................................................ 84.1 SERVICE REQUEST - ENTRY ...................................................................................................... 84.1.1 INSTRUCTIONS ............................................................................................................... 84.2 UPDATE STATUS OF SERVICE REQUEST ..................................................................................... 114.2.1 INSTRUCTIONS ............................................................................................................. 115 Mobile Service Management .............................................. 145.1 MOBILE SERVICE REQUEST ENTRY ......................................................................................... 145.1.1 ELIGIBLE SERVICE REQUEST ENTRY .................................................................................. 145.1.2 INELIGIBLE SERVICE REQUEST ENTRY ............................................................................... 145.2 MOBILE UPDATION OF SERVICE REQUEST STATUS .................................................................... 155.2.1 SERVICE REQUEST APPROVAL ........................................................................................ 155.2.2 SERVICE REQUEST REJECTION .......................................................................................... 155.3 VIEW PENDENCY REPORTS IN MOBILE PHONES ......................................................................... 166 Reports .............................................................................. 176.1 VIEW REPORTS .................................................................................................................. 176.2 RECEIPT REPORT ................................................................................................................ 196.3 DISPOSED REPORT .............................................................................................................. 216.4 PENDENCY REPORT ............................................................................................................. 236.5 AGE WISE PENDENCY REPORT ............................................................................................... 257 Others ................................................................................ 267.1 UPDATE OFFICE ................................................................................................................. 267.2 CHANGE PASSWORD ........................................................................................................... 287.3 UPDATE MOBILE NUMBERS FOR SMS ALERTS ......................................................................... 301