USAA 2008 Report to Members: Stronger Together

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Our membersRetired Lt. Col. Larry and Helen BurkMembers since 1975As a member for 33 years, retired Lt. Col. LarryBurk knows a thing or two about USAA’s productsand services. So after years of trying to managehis 401(k) by himself, in 2008 he decided itwas time to turn to a trusted advisor for help.Burk transferred his retirement account toUSAA — the company he’d been with since hewas a young captain in the Air Force — becausehe had trusted us for decades with his insuranceand banking needs.BrokerageMutual fundsLife insuranceSavings accountCredit cardHomeowners insuranceAuto insuranceRashmi GriecoMember since 1993Sgt. Kevin Grieco tried numerous times toconvince his wife they needed additional lifeinsurance. Rashmi, who immigrated to the U.S.in 1993, refused to listen, fearing that talkingabout life insurance would somehow seal herhusband’s fate.But the Illinois Guardsman quietly persisted,purchasing a USAA Universal Life insurance policy.On Oct. 27, 2008, Grieco was killed by an Afghansuicide bomber, leaving behind a grieving widowand two young children, Angeli and Joshua.Grieco’s foresight and confidence in USAAhelped protect his family’s financial future.Life insuranceFinancial planningSavings accountHomeowners insuranceAuto insurance10 USAA 2008 REPORT TO MEMBERS
David and Crystal WeissMembers since 1996It’s a reality military wives are all too familiarwith — having a baby while their husbands aredeployed. In the spring of 2008, Crystal Weisswas 36 weeks pregnant with her second childand trying to close on a VA mortgage while herhusband, David, was deployed in Iraq. Undertremendous pressure to close quickly on theirnew home, the California nurse frantically calledUSAA needing help to work through the sometimescomplicated VA process. The voice on the otherend of the phone helped put the expectantmother at ease and assured her that USAA couldhelp, fulfilling our mission to serve membersthrough every stage of life.A short time later, the Weiss family — Crystal,Addison and new baby sister Ellie — moved intotheir house, just in time for dad’s return home.MortgageHomeowners insuranceValuable personalproperty INSURANCEFlood insuranceAuto insuranceRetired Capt. Gene ScottMember since 1967When Hurricane Ike made landfall near Galvestonon Sept. 13, 2008, retired Army Capt. Gene Scottrealized his greatest fears were about to come true.Days later, when he was finally able to return tohis neighborhood, only three homes remained.His was not one of them. But the 41-year memberwas determined to rebuild, confident USAAwould be at his side.Today, Gene Scott keeps a watchful eye on theconstruction of his new home — 25 feet abovesea level — in Seabrook, Texas.Flood insuranceHomeowners insuranceUmbrella insuranceAuto insuranceUSAA 2008 REPORT TO MEMBERS 11
Page 4 and 5: Letter from the CHIEF EXECUTIVE OFF
Page 6 and 7: Top 5 catastrophe years2008 Hurrica
Page 8 and 9: Our associationYour channel,your ch
Page 10 and 11: Our MEMBERSRetired Sgt. Fred and So
Page 14 and 15: Management’s responsibility for f
Page 16 and 17: CONSOLIDATED STATEMENTS OF INCOMENe
Page 18 and 19: Our peopleNo one has a greater appr
Page 20: Board of directors(as of March 1, 2
Page 23: Explore usaa.comInvite familyand fr

USAA 2008 Report to Members: Stronger Together

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