USAA 2008 Report to Members: Stronger Together

David and Crystal WeissMembers since 1996It’s a reality military wives are all too familiarwith — having a baby while their husbands aredeployed. In the spring of 2008, Crystal Weisswas 36 weeks pregnant with her second childand trying to close on a VA mortgage while herhusband, David, was deployed in Iraq. Undertremendous pressure to close quickly on theirnew home, the California nurse frantically calledUSAA needing help to work through the sometimescomplicated VA process. The voice on the otherend of the phone helped put the expectantmother at ease and assured her that USAA couldhelp, fulfilling our mission to serve membersthrough every stage of life.A short time later, the Weiss family — Crystal,Addison and new baby sister Ellie — moved intotheir house, just in time for dad’s return home.MortgageHomeowners insuranceValuable personalproperty INSURANCEFlood insuranceAuto insuranceRetired Capt. Gene ScottMember since 1967When Hurricane Ike made landfall near Galvestonon Sept. 13, 2008, retired Army Capt. Gene Scottrealized his greatest fears were about to come true.Days later, when he was finally able to return tohis neighborhood, only three homes remained.His was not one of them. But the 41-year memberwas determined to rebuild, confident USAAwould be at his side.Today, Gene Scott keeps a watchful eye on theconstruction of his new home — 25 feet abovesea level — in Seabrook, Texas.Flood insuranceHomeowners insuranceUmbrella insuranceAuto insuranceUSAA 2008 REPORT TO MEMBERS 11