USAA 2008 Report to Members: Stronger Together

Our ASSOCIATIONWhen 25 Army officers decided more than 86 years ago to insure each other’svehicles, they could not have imagined that USAA would one day serve6.8 million total members. Nor could they have imagined the challengestheir association would face over the next eight decades. But one thing hasremained constant: We are stronger together than we are apart.Membership compositiON(P&C eligible)officersEnlisted27 %associates48 %the association’smembership increased by385,000in 2008, totaling6.8million members5.4million householdsUSAA RETAINED MORETHAN 96% OF ITS MEMBERSIN 2008of members feelUSAA proudly servesthe military communityof members planto be a lifelongUSAA memberThe new eligibility guidelines that went intoeffect in 2008 contributed 51,400 membersand families to USAA’s net growth. A potential6.5 million new members are now eligible fromthe following groups:• Military retirees who served honorably,regardless of when they retired25 % USAA 2008 REPORT TO MEMBERS 528,900,000ProductsUp 2.2 million from 200796% 95%3.0 MILLION+ 3.5 MILLION= 6.5 MILLIONPOTENTIAL NEW MILITARY MEMBERSPOTENTIAL NEW family MEMBERSPOTENTIAL NEW MEMBERS94% 96%• Military personnel honorably dischargedon or after Jan. 1, 1996 (the date USAA openedmembership to enlisted personnel)• Widows and widowers of militarymembers killed in action while eligibleAfter they join, spouses and children ofthe above may also be eligible to enjoy thebenefits of membership.of members feelthat USAA meets orexceeds their families’needs as a full-rangeprovider of financialproducts and servicesof members feelUSAA lets themchoose the way theywant to conductbusiness — onlineor by phone