USAA 2008 Report to Members: Stronger Together
USAA 2008 Report to Members: Stronger Together
USAA 2008 Report to Members: Stronger Together
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Our associationYour channel,your choiceIn <strong>2008</strong>, <strong>USAA</strong> members contacted theirassociation more than 474 million times inseven different channels. Whether it was <strong>to</strong>check a balance on <strong>USAA</strong>.com, transfermoney via MOBILE.<strong>USAA</strong>.COM or ask oneof our member service representatives howmuch insurance coverage they needed,members knew we would help them whenthey needed us.WHERE our MEMBERS ARETotal members(Mobile Logins, December <strong>2008</strong>)North America6,656,446892,650mobile loginsEurope97,21023,437mobile loginsInternet344,312,000<strong>USAA</strong> Rep55,577,000Phone self-service24,600,000South America2,302Africa8021,525mobile logins626mobile loginsMail37,637,000Fax3,298,000E-mail2,033,000MOBILE USAGE FACTS569,00046%average mobilesessionseach monthof mobile usagecomes from activeduty militaryMOBILE.<strong>USAA</strong>.COM USERS AT WORK AND PLAYmobile6,828,000In fact, 96 percent of members feel<strong>USAA</strong> lets them choose the way theywant <strong>to</strong> conduct business with us.This year, members readily embraced<strong>USAA</strong>’s newest channel — <strong>USAA</strong> Mobile.Michael skiffFort Jackson, S.C.Cody McDonaldEl Paso, TexasCarl Clin<strong>to</strong>nCalis<strong>to</strong>ga, Calif.<strong>2008</strong> <strong>to</strong>tal globalcommunications volume474,285,000Jeanette carrigoLong Beach, N.Y.Joseph StrassnerMount Bond Cliff, N.H.Ed LabargeFort Leonard Wood, Mo.6 <strong>USAA</strong> <strong>2008</strong> REPORT TO MEMBERS
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