crisis-management-pl.. - Wikileaks

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INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTCRISIS PROCEDURES✔ ACTION RESPONSIBILITY1. Crisis Team Leader is notified of crisis Local Representative2. Crisis Management Team is notified and meets Crisis Coordinator3. Crisis Management Center is established andsupplied4. Administrative Assistant opens log5. Consulting Company is notified if indicated.Determine if specific risk assessment is needed.6. If Marriott facility, communication is establishedwith primary and alternative methods. LocalCrisis Management Plan is reviewed.7. If terrorist incident, appropriate governmentagency is notified.- US State Department for international crisis.- FBI for domestic terrorism- Other Governments or Departments asnecessary8. Establish communication with State Departmentanalyst and local US Embassy.9. Develop contingency plans.10. All correspondence to be marked ‘Confidential –Attorney-Client Privilege’.11. A briefing report shall be prepared for MarriottInternational’s Executive Committee, wheneverthere have been significant developments.12. Refer to specific chapters:- Hostage taking/kidnapping- Bombing or Major Fire- Civil Disturbance13. Upon resolution of the crisis, members of theCrisis Management Team will meet. Thismeeting’s purpose is to review each members’roles in the incident, including recommendationsfor managing future incidents.Logistics RepresentativeCrisis CoordinatorCrisis CoordinatorCrisis CoordinatorAllMarriott International Confidential & Proprietary Information D - 1 October 2001
INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTThe Crisis Operations CenterThe Crisis Operations Center will be located in the Technology Briefing Center on theLower Level of Marriott International Headquarters. Where necessary an alternatelocation will be designated by the Crisis Management Leader. During a crisis incident,the Center will contain the following:• Television Set with cable hookup: used to monitor CNN and local news.• VCR• One polycom speaker phone• Recorder for telephone• One personal computer with Lotus SmartSuite and Internet software.• Appropriate maps and building plans.• Crisis Management Plan (5).• Facsimile machine access.• Crisis action log.• Communications log.• Flip chart (5) with markers.• Office supplies.• Wall clocks (2): one on local time, one on incident time.• Table, desks and chairs.Marriott International Confidential & Proprietary Information D - 2 October 2001
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Page 5 and 6: INTERNATIONAL CRISISMANAGEMENT TEAM
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Page 27 and 28: DEVELOPING THE LOCAL CRISISMANAGEME
Page 41 and 42: LOCAL HOTEL CRISISMANAGEMENT PLAN
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INTERNATIONAL LOSS PREVENTION GUIDE
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First Aid KitsSterile adhesive band
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MANAGING THE MEDIA DURING ACRISIS-
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BOMB THREATINSTRUCTIONSNotify your
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