crisis-management-pl.. - Wikileaks

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CRISIS MANAGEMENT PLANINTRODUCTION- ‘You can ensure the safety of your defenseif you only hold positions that cannot beattacked’.Sun Tzu
INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTObjectivesThe objective of this Crisis Management Plan (hereafter referred to as the Plan) is tocreate a coordinated and effective approach to a crisis situation, utilizing maximumresources and trained personnel, allowing the normal business of Marriott International,Inc. to continue with minimal interruption.The Plan has been created to deal with threats to Marriott Brand* hotels and/or personnel,which may occur in the following crisis situations: kidnapping or hostage taking of aMarriott International Associate or family member as a result of Marriott Internationalemployment; hostage taking of a guest while in a Marriott Brand hotel; bombing orserious threat of a bombing of a Marriott Brand hotel; fire involving extensive propertydamage, multiple serious injuries or death in a Marriott Brand hotel; extortion threatagainst a Marriott International Associate as a result of employment or against a MarriottBrand hotel; civil disturbance threatening a Marriott Brand hotel or personnel; majornatural disasters.DistributionThe contents of this Plan are to be treated as extremely sensitive and are consideredconfidential & proprietary information to Marriott International, Inc. Distribution islimited to General Managers, Area Vice Presidents, Senior Regional Vice Presidents,the International Crisis Management Team members and others so designated by thePresident of Marriott Lodging International. The Plan should not be copied.The Plan was developed by Marriott International for managed international properties.The Plan is also distributed to franchised hotels and the franchisee company because thecontents of this manual may help the franchised hotel in developing or improving itsLocal Crisis Management Plan, even though some of the information in the Plan, such asthe directions concerning who to contact within Marriott International, are not applicableto hotels that Marriott International does not manage. Certain elements of this Plan arethe minimum standards required of each hotel in Marriott International's internationalregion, whether operated by Marriott International or by its franchisees, no matter whatbrand. The minimum standards required of each franchised hotel are found in a separatedocument, "Crisis Management Standards," which is part of the System, Manual,mandatory SOPs, and/or standards under the franchise or lease agreement.* For the purposes of this Plan, Marriott Brand also includes all hotels ofRenaissance, New World, Courtyard, Ritz-Carlton, Residence Inn, Ramada Hotelsand any Marriott Branded future located outside the United States and Canada.Marriott International Confidential & Proprietary Information A - 1 October 2001
Page 1: INTERNATIONAL LOSS PREVENTION GUIDE
Page 5 and 6: INTERNATIONAL CRISISMANAGEMENT TEAM
Page 7 and 8: CommunicationINTERNATIONAL LOSS PRE
Page 9 and 10: INTERNATIONAL LOSS PREVENTION GUIDE
Page 13 and 14: CRISIS COORDINATORINTERNATIONAL LOS
Page 27 and 28: DEVELOPING THE LOCAL CRISISMANAGEME
Page 41 and 42: LOCAL HOTEL CRISISMANAGEMENT PLAN
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INTERNATIONAL LOSS PREVENTION GUIDE
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CIVIL DISTURBANCES- ‘Nam tua res
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Alert State CharlieINTERNATIONAL LO
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First Aid KitsSterile adhesive band
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MANAGING THE MEDIA DURING ACRISIS-
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BOMB THREATINSTRUCTIONSNotify your
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