crisis-management-pl.. - Wikileaks

INTERNATIONAL LOSS PREVENTION GUIDE TOCRISIS MANAGEMENTguests’ information; associate information/ personnel files; reservationinformation. Establish procedures for protecting and accessing vital records.6. COMMUNITY OUTREACHYour hotel’s relationship with the community will influence your ability to protectguests, associates and property and return to normal operations.Involving the Community. Maintain a dialogue with community leaders, firstresponders, government agencies, community organization and utilities. Haveregular meetings with community emergency personnel to review emergencyplans and procedures. Meet with hotel neighbors to determine how you couldassist each other in an emergency.Mutual Aid Agreements. To avoid confusion and conflict in an emergency,establish mutual aid agreements with local response agencies and businesses.Community Services. In community-wide emergencies, business and industryare often needed to assist the community. While there is no way to predict whatdemands will be placed on the hotel resources, give some thought to how thecommunity’s needs might influence your hotel’s responsibilities in theemergency.7. RECOVERY AND RESTORATIONBusiness recovery and restoration, or business resumption goes right to the hotel’sbottom line: keeping associates employed and the hotel open.Planning Considerations. Consider making contractual arrangements withvendors for such post-emergency services as records preservation, equipmentrepair, earthmoving or engineering. Meet with your insurance carriers to discussyour property and business resumption policies. Take photographs or videotapethe hotel to document company assets. Update these records regularly.Continuity of Management. You can assume that every key associate will bereadily available after an emergency. Ensure that recovery decisions can be madewithout undue delay.Associate Support. Since associates who rely on you for support after a crisisare your most valuable assets, consider the range of services that you couldprovide or arrange for them, including cash advances; salary continuation;flexible work hours; reduced work hours; crisis counseling; care packages andday care.Resuming Operations. Immediately after a crisis, take step to resumeoperations.Marriott International Confidential & Proprietary Information F - 11 October 2001