E-Commerce Commission Press Kit

67. DOT Form 41 data, “Total Operating Revenues and Total Operating Expenses byObjective and Functional Groupings for U.S. Airlines with Annual Operating Revenuesover $100 Million.” U.S. Department of Transportation.68. Phone conversation with Dave Swierenga, Air Transport Association of America.November 20, 1997.69. Airlines pay commissions of 8 percent to traditional travel agents for each domestic ticket,with a cap of $25 for one-way travel and $50 for round-trip travel. Though there is noindustry standard for commissions or fees paid to online travel agents, the major airlinespay significantly less for travel booked this way: American Airlines pays $15/ticket,United pays $10/ticket, Continental and Northwest pay 5 percent with a maximum of $25for domestic trips.70. “True Internet Banks.” Online Banking Report. Last update April 7, 1998. See:http://www.onlinebankingreport.com/top100banks2.shtml andhttp://www.onlinebankingreport.com/fullserv2.shtml71. “Internet Banking: A Survey of Current and Future Development.” Booz-Allen &Hamilton, Inc. February 1996. Survey was limited to North American banks whocurrently had a Web site, among which were 34 commercial banks, 19 credit unions and 3thrifts/FSBs.72. Ibid.73. “Lessons from the Payments War: The Battle Banks Must Win.” Booz-Allen & Hamilton.November 1997. The check is the preferred method of payment 70 percent of the time forpaying monthly bills in the U.S.74. IBM Analysis75. Jupiter Communications estimates that 4.5 million households were banking online in1997, growing to 13.1 million by the year 2000. See: “1997 Home Banking Report.”Jupiter Communications. Faulkner & Gray expects that 10 million households will bebanking online by 2000. Source: Faulkner & Gray’s 1998 Directory of Home Banking &Online Financial Services. Booz-Allen & Hamilton projects that by 2000, more than 16million households will do their banking using the Internet. See: “Internet Banking:Letting Customers Have It Their Way.” Financial Services ONLINE. November 1997.pp. S3-S8. Find/SVP projects that upwards of 16 million households will bank online bythe year 2001, “provided banks do a better job of marketing.” See: “Online Banking: UserProfiles, Market Segments and Forecasts.” Find/SVP. March 1997.76. Forrester Research77. “The Long Uphill Climb.” Insurance Executive. Winter 96/97. Ernst & Young.59