34207r1 CAMSERV Brochure - cedip

CAMERON QUALITY FORTHE LIFE OF YOUR EQUIPMENT.

Harry Cameron, one of Cameron’sco-founders, was an aftermarketservices man. According to his partner,Jim Abercrombie, “Harry could notonly repair and refit all types ofoilfield gear and equipment, butthe work was superbly doneand ready when promised.”

Today, we strive not only to live up to theearly standards set by Harry Cameron, butwe’ve added many additional features to ourtotal aftermarket services package in order to reduceyour Total Cost of Ownership. We call this programCAMSERV Aftermarket Services, and nobody in theoil industry can approach its comprehensive coverage.You already understand your bottom line canbe improved just as much through smart purchasingdecisions for services as through capital equipmentdecisions. CAMSERV products and services aredesigned to offer as much value in service after-the-saleas we provide in manufacturing the legendaryCameron equipment itself.No small task, to be sure. In order to satisfy thisformidable objective, we have strategically locatedCAMSERV Service Centers around the world, in everymajor oil and gas producing region.These centers are staffed with experienced peoplewho know how to provide Cameron-quality services,reconditioned products and OEM replacement parts tokeep your operation running smoothly and profitably.Many new ways to serveCAMSERV technicians can utilize a custom-designedlogistics and database software called CAMWARE toschedule maintenance or workovers and help you keeptrack of your equipment. It’s eliminating many redundantactivities and saving our customers hundreds ofunnecessary manhours every day.CAMSERV team members can implement propertymanagement programs, with brokering and equipmentbuy-back provisions to reduce excess inventory andstretch OPEX budgets.Suddenly, reconditioned equipment can be moreattractive than new when you purchase it with factorywarranties for a fraction of the cost.We’ve discovered major opportunities for costreduction by eliminating duplicated parts inventoriesthrough personalized supply agreements. Our GlobalProduct Search Engine (GPSE) can survey CAMSERVfacilities around the world in minutes to determine thebest source for even hard-to-find parts and equipment.Many customers now rely on the Internet for informationand are quite comfortable ordering productselectronically. For this reason, a secure, restricted-access“Transact” section of our website has been set-up tooffer electronic ordering of replacement parts.Program solutions save moreYou can buy any of these products or services individually.But if you choose to package them together, theopportunities for savings grow even more significant.CAMSERV Advantage is anincentive program offered byeach CAMSERV ServiceCenter to encourage you to placeas much of your business with us aspossible. Pricing frame agreements,volume discounts, consignment programs, electronicinformation interfaces and faster turnarounds are just afew of the possibilities.The ultimate value in aftermarket services, however,is our Through-Life Cost Management program. By takingthe longer term view, we can develop collaborative,cradle-to-grave programs to improve your operationsand minimize costs. It’s what we mean when we say,“Cameron quality for the life of your equipment.”1

Field ServicesCAMSERV field service techniciansare on call 24-hours a day,7-days a week to handle your on-siteservice needs. These people are highlyskilled in providing installationassistance, making field repairs andperforming routine, scheduled maintenanceon your equipment. Theyalso provide technical support andother services as described below.Installation Cameron personnelare present during equipment installationand provide training for youroperations personnel as specified.Field Repair Whenever possible,CAMSERV technicians perform troubleshootingdiagnostics and makerepairs on-site, without removingyour equipment from service.Maintenance Preventative maintenanceservices help minimize wearand damage to extend the useful lifeof your equipment. CAMWARE assetmanagement software can be usedto schedule these services withoutburdening your maintenance orengineering staff (see page 4).Technical Support Experts inquality assurance, quality control,product engineering, field installationand preventative maintenance procedurescan be provided on a project orcontract basis.Well Services CAMSERV techniciansare available for a variety ofspecial jobs, including de-completions,re-completions, trim changesand installation of safety equipment.Customer EquipmentReconditioningAgrowing number of producersand drilling contractors trusttheir equipment to Cameron forrepairs and re-manufacturing.Repair CAMSERV ServiceCenters offer a full range of equipmentrepair services — and not justfor Cameron brand products. We canbring your equipment back to theservice levels you specify, with factorywarranties and installation support.CAMSERV repair services includedisassembly, inspection, re-assembly,testing and parts replacement.Remanufacture Equipment remanufacturingservices are offeredfor all types and brands of oilfieldequipment. In addition to disassembly,inspection, re-assembly andtesting services, Cameron providesthe full complement of machining,welding, heat-treating and other remanufacturingoperations necessaryto return customer equipment touseable condition.Cameron offers reconditionedproducts in first class (reconditioned tooriginal specifications), fit for function(reconditioned to satisfy specificoperating requirements), and workingcondition (repaired or serviced tocorrect specific problems or malfunctions)performance standards.Certification Each CAMSERVfacility has access to the industry’smost comprehensive technical libraryof equipment drawings and specificationsto ensure that work is donewith full OEM certification.Customer PropertyManagementProperty management servicescan be arranged to extend andcomplement your existing warehousingcapabilities and to help reduceyour Total Cost of Ownership.Storage/Warehousing Basicstorage services are offered for yourequipment, including physical trackingservices, inventory reporting(including global visibility systems),inventory tracking, secured holdingareas, and financial accountability forlost materials. We also can provideinspection for Naturally OccurringRadioactive Materials (NORM) andpre-storage, disassembly and cleaningto properly manage hazardouswastes.Utilization Cameron’s mainframeSAP computer system providessecure, worldwide access toyour inventory records. Buying hierarchiesspecified by each customerare followed to ensure that suitableinventory items are used before newequipment is purchased.Brokering Inventory brokeringservices can be provided to eliminateor reduce obsolete or surplus equipment.Cameron’s global network ofCAMSERV Service Centers helpsfacilitate this process through fasteridentification of resale opportunities.Buy-Back Cameron is constantlyseeking unrepaired material for ourReconditioned Equipment program(see right). Buy-Back agreements canbe written on a per lot or per productbasis.2

ReconditionedEquipmentReconditioned drilling and productionequipment meeting APIstandards is available in a broad rangeof products: Drilling Products (blowoutpreventers and choke manifolds),Wellhead Products (surface or subsea),Gate Valves (drilling and production,surface or subsea) and ChristmasTrees (surface, platform or subsea).Reconditioned equipment can beobtained in three forms:Direct Purchase An extensiveinventory of commonly used reconditionedequipment is kept in stockfor immediate delivery at veryattractive prices as an alternative tothe purchase of new equipment. Forspecial requirements, Cameron willutilize its global capabilities to find,procure and recondition used equipmentfor resale.Equipment Exchange Cameronoffers an economical and fast way toreplace standard products by acceptingtrade-ins for reconditionedequipment that meets API standards.“Like-for-like” equipment exchanges,especially for platform Christmastree applications, reduce downtimeand installation costs.Rental Cameron offers rental ofnew and reconditioned equipment asan economical, temporary solution toproviding quality equipment in fastturnaround situations. An option tobuy the equipment after rental isavailable. Rental of such equipmentas running tools can greatly reducewell installation costs. Additionally,Cameron Controls offers rental workoverproduction control systems forsubsea Christmas trees.Replacement PartsCAMSERV facilities stockreplacement parts (new andreconditioned) for many Cameronproducts for immediate delivery.Less frequently needed items orparts for older equipment can bequickly located through our GlobalProduct Search Engine (GPSE).Customers with special needs canstructure consignment agreementswhere critical parts availability isassured, but no billing occurs untilthe parts are used.Local Distribution CAMSERVService Centers stock replacementparts based on the anticipated needsof local customers. As your needschange, so does our inventory. Westrive to have the replacement partsyou need in stock when you call.When you order something that’snot in stock, we have GPSE.Global Product Search EngineGPSE is a Windows-based methodof quickly finding parts from anyCAMSERV Service Center. GPSElocates the closest available requestedpart and/or recommends acceptablealternatives when applicable.Internet Commerce A secure,restricted-access “Transact” sectionof our website has been set-up tooffer electronic ordering of manytypes of replacement parts. If you’reinterested in ordering parts via theInternet, obtain an access code fromyour CAMSERV sales representative.CAMSERV AdvantageThe closer we work with customers,the more opportunitieswe uncover to help reduce CAPEXand OPEX costs. CAMSERVAdvantage is an incentive programto encourage you to place as many ofyour aftermarket service activitiesunder our supervision as possible.Due to the complex nature ofaftermarket service needs,CAMSERV sales and facility managersare authorized to offer customizedCAMSERV Advantagepackages to meet customer requirementsin each service center area.Volume discounts (or rebates) arepossible as the level of repetitivework grows, especially if this work isbased on pricing frame agreementsor formal contracts.Consignment programs forreplacement parts can greatly reduceyour inventory costs. In some cases,electronic data interfaces can furtherreduce administrative costs.Dedicated Cameron personnel canbe assigned directly to customer operationsto facilitate design, purchasing,scheduling and other activities.Some customers are more interestedin fast turnarounds. By enteringinto maintenance and productrepair contracts, we can ensure thatresources are available to meet youroperational needs.Tell us how we can give yourcompany the CAMSERV Advantage.3

Throughout the 75-year history of Cameron, we’ve seen some customers squeeze every lastounce of service from our equipment while others give up on it far too soon. Our attitudeis, if you buy “Cameron,” you’re buying the most dependable oilfield products on the faceof the earth. And it’s our responsibility to deliver on that promise.Through-Life Cost ManagementThrough-Life Cost (TLC) Management is a comprehensiveprogram to reduce the Total Cost of Ownershipof your equipment. TLC starts at the equipment acquisitionstage and covers ownership, usage, maintenanceand finally, disposal. It is truly a “cradle to grave”perspective.But you have to work with us on this. It’s a twowaystreet, and both sides will win if we agree to takethe longer term view. Through our TLC program,Cameron experts will sit down with your experts tomap out product and service needs, and eliminatenon-value added processes. Goals and metrics willbe determined. Decision trees will be created andresponsibilities assigned.Cameron develops TLC programs for as little as anannual maintenance agreement or for as much as aglobal alliance covering all product and service needsworldwide. These programs can include maintenance,training, inventory management, product reconditioning,purchasing and disposal responsibilities. You canselect all or part to fit your needs.Stay in touch with CAMWAREOur unique CAMWARE Asset Management Softwareis designed to track, manage and report on customerequipment from acquisition to disposal. CAMWAREis available in mainframe and stand-alone PC versionsfor virtually any aftermarket service situation.Both operator and drilling contractor versionsare available.It provides a full history of allserialized equipment, includingmaintenance and performancefactors. At any time, equipmentspecs, next-scheduled service, even the status of servicejobs completed can be checked from your computer.Cameron field service teams are able to useCAMWARE to schedule workovers and product maintenance,often without even contacting the producer.Because maintenance schedules have been pre-determined,crews and materials can be efficiently arrangedand duplicated effort eliminated.It is also possible to document well conditionsthroughout the life of each well. CAMWARE can beused to monitor well performance, such as flow rates,flowing pressures and temperatures, water barrels andsand size statistics.But ease of reporting makes CAMWARE most attractive.Equipment or assets can be listed by location. Wellscan be reported by profit center. Maintenance jobs can bescheduled and tracked by profit center each month.CAMWARE also features an inventory controlmodule for controlling non-serialized inventory.Reports can be generated to show inventory by productcategory and summaries of products ordered.Certificate numbers and document references, includingpart numbers and serial numbers, are recorded in yourCAMWARE data. The system even references a storagelocation for original documents.It’s time you had some TLCThrough-Life Cost Management programs have generatedmulti-million dollar cost reductions for Cameroncustomers while actually improving performance. Infact, the more we know about your aftermarket needs,the better our service gets.It’s time you put all your aftermarket needs in theCAMSERV basket. Get Cameron quality for the full lifeof your equipment.4

Western HemisphereCameronPO Box 1212Houston Texas 77251-1212Tel 713 939 2211Fax 713 939 2620www.camerondiv.comEastern HemisphereCooper Cameron (U.K.) Ltd.5 Mondial WayHarlingtonHayes UB3 5ARTel 44 181 9901800Fax 44 181 9901888www.camerondiv.comAsia Pacific/Middle EastCooper Cameron (Singapore) Pte. Ltd.No. 2 Gul Circle, Jurong Industrial EstLocked Bag Service No. 3Jurong Town Post OfficeSingapore 629560Republic Of SingaporeTel 65 8613355Fax 65 8616197www.camerondiv.comCameron, CAMSERV and CAMWARE are trademarks of the Cooper Cameron Corporation, Cameron Division.© Cooper Cameron Corporation, Cameron Division, Printed in USA, 5/99, HG/5M, WR10005/TC1382