Comparative Study of Public e-Service Centres in - ePractice.eu

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PUBLIC E-SERVICE CENTRES IN EUROPE CONTENTS 1 E-INCLUSION: A SOCIAL NECESSITY, AN ECONOMIC OPPORTUNITY ........3 1.1 This report in context; the "e-Inclusion: be part of it!" campaign......................................... 3 1.2 Observations ............................................................................................................................. 4 1.3 Recommendation: design a PESCE Community of Practice.................................................. 6 2 CONDUCTED INTERVIEWS ..................................................................................9 2.1 Interview with Else Rose Kuipers ............................................................................................ 9 2.2 Interview with Milvia Rastrelli .............................................................................................. 14 2.3 Interview with Krassi Simonski ............................................................................................. 19 2.4 Interview with Audrey Frith.................................................................................................. 23 2.5 Interview with Stephen Dodson ............................................................................................. 26 2.6 Interview with Pedro Aguilera............................................................................................... 30 2.7 Interview with Ricard Faura i Homedes................................................................................ 33 2.8 Interview with Juan Carlos Exposito and Rafael Gonzalez Moraza....................................... 37 REPORT ON BEHALF OF EUROPEAN COMMISSION Directorate General Information Society and Media, Unit H3 – ICT for Inclusion DATE: JUNE 2008 AUTHORS: SYB GROENEVELD & ALEXANDRA HACHÉ IN COLLABORATION WITH STEFANO KLUZER EDITOR: MARY BERMINGHAM COORDINATION: MIGUEL GONZALEZ-SANCHO - 2 -
PUBLIC E-SERVICE CENTRES IN EUROPE 1 E-INCLUSION: A SOCIAL NECESSITY, AN ECONOMIC OPPORTUNITY Currently 30-40% of the European population, mostly older people, people with disabilities, lower education groups, unemployed and those living in less-developed regions, are still not actively engaged in using ICT and are not part of the Knowledge Society in Europe. E-inclusion aims to prevent the risks of 'digital exclusion', that is to ensure that disadvantaged people are not left behind, and to avoid new forms of exclusion due to lack of digital literacy or of Internet access. Riga targets The Knowledge Society has the potential to ensure that knowledge resources are more equally distributed, and to offer new job opportunities by overcoming the traditional barriers to mobility and geographic distance. The use of ICT is at the heart of a strong Knowledge Society for all. It contributes to more access to data and information, creates opportunities for life long learning, opens new networking dimensions and innovates the culture of production and cooperation. For these reasons, 34 European countries signed a Ministerial Declaration 1 (Riga, 2006) committing themselves to ambitious policy targets for an inclusive knowledge society: - Broadband coverage to reach at least 90% of the EU population by 2010; - Ensure accessibility of all public web sites by 2010; - Literacy and competence between disadvantaged groups and the average population should be halved by 2010; and - The differences in Internet usage between current average use by the EU population and use by older people, people with disabilities, women, lower education groups, the unemployed and people from less-developed regions should be reduced to a half, from 2005 to 2010. 1.1 This report in context; the "e-Inclusion: be part of it!" campaign Commission services recently adopted the Riga Dashboard report 2 , which reports on the midway progress towards these 2010 policy targets. A call for e-Inclusion contributions to start the 2008 campaign ‘e-Inclusion: be part of it!’ was launched to demonstrate good e- Inclusion practices from around Europe. The results of the call were summarised in a report that was presented at a ministerial event on e-Inclusion (Lisbon, December 2007) 3 . The Commission services also stimulated the exchange of e-Inclusion experiences and material through the portal www.epractice.eu. The resulting message is that the social and economic relevance of e-Inclusion is increasingly recognised by public, commercial and non-profit stakeholders, with many actions being undertaken at all levels. Despite these, progress towards the Riga targets is still at only half the speed needed to realise them by 2010. The next step was an in-depth analysis of evidence-based cases. Analysing their impact and the publishing of these cases will improve the ability of stakeholders in the e-Inclusion field to identify obstacles, to see how successful initiatives can be started, and to find sustainable solutions to operate and manage an e-inclusion project in an efficient and accessible manner. In addition a call for e-inclusion awards 4 (from May to September 2008), launched in preparation for the ministerial conference on e-Inclusion (Vienna, December 2008) is providing many interesting insights regarding the impact assessment of each initiative submitted. The findings in this report are based on eight interviews 5 with representatives of Public E- 1 http://ec.europa.eu/information_society/events/ict_riga_2006/doc/declaration_riga.pdf 2 http://ec.europa.eu/information_society/activities/einclusion/docs/i2010_initiative/rigadashboard.doc 3 http://ec.europa.eu/information_society/activities/einclusion/bepartofit/index_en.htm 4 http://www.e-inclusionawards.eu/ 5 The seven first cases were selected out of the contributions in the ‘e-Inclusion: be part of it!’ campaign (see http://ec.europa.eu/information_society/activities/einclusion/docs/bepartofit/contributions_booklet.pdf for details), cases - 3 -
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