Comparative Study of Public e-Service Centres in - ePractice.eu

D. Resources & Funding:
- Microsoft through the Unlimited potential plan
- Dell provide us with the hardware
PUBLIC E-SERVICE CENTRES IN EUROPE
- Our partnership with International Job Foundation that provided us with our
original capital to begin the network 5 years ago
- Plan Avanza through the Spanish ministry of industry, tourism and commerce
E. Perspectives related to policies:
"We have seen some improvements, maybe it's related to the Riga declaration, it can be seen
in that, over the past four years the Spanish government has developed eInclusion measures
on access of all to the information society, of course if it isn't translate into concrete actions on
the political agenda it is useless."
Our wishes would be:
- To provide more funds to people who have no access to technological resources.
The excluded groups constitute almost 24% of the population;
- Keep stimulating the creation of telecentre networks that use a "dinamizador" and
don't support the "orphan computers" dynamics. Free access is good but human
support is needed to build skills in access and use of ICTs;
- More work in the subject of certification and accreditation. It would be helpful to
measure the degree of employability of people who get certification recognized
by the state;
- We would like the figure of "dinamizador" to be a valid and recognized
professional status. If he becomes unemployed, it would then be easier to use
this status to find another job, so it doesn't simply fall inside a huge category of
"socio-cultural animator";
- We think that some degree of decentralisation, and also externalisation, in the
management of the telecentres is positive, in order e.g. to get a "dinamizador"
who comes from, or knows, the reality of the neighbourhood where he is working.
They should know how to transmit digital literacy skills but also provide elements
to build a relation of trust with the public, using their knowledge about the realities
of local daily life. In that sense, we need more funds, and maybe, also to see the
principle of subsidiary applied more systematically when delegation is really
possible;
- Of course the management of these telecentres has to be carried out and
"reserved" to organisations from the third sector and the civil society-, this is why
we have to continue with subvention policies and co-management of services of
proximity;
- As part of the third sector we are invited to a presentation by the ministry of
industry of the new plan on eInclusion, and the new financial priorities allocated.
Of course it would be interesting also to be taken in account when they policies
are designed, and we should replicate in Spanish some good practice of the
European Commission in involving and informing you about what is going on, I
think the EC is more conscious of the role played by the third sector in eInclusion
issues;
- It would be very important to obtain part of the European structural funds for
eInclusion issues that would for change a lot of things.
- 32 -