AnnuAl rEPorT - Emergency Services Telecommunications Authority

Calendar Highlights forFirst Quarter• EAS successfully transitioned to ESTAfrom the Department of Justice.• ESTA held Years of ServiceCeremonies on 25 July and 22 Augustcelebrating a number of staff reachingtheir 10 year service milestone.A new Short Message Service (SMS)based alerting system was introducedin addition to EAS to provide CFAwith a secondary alerting service overmobile telephones.• Computer Aided Dispatch (CAD)software upgrade commissioned,signalling the achievement ofsignificant milestone in buildingfurther capability into ESTA’s calltaking and dispatch environment.• New arrangements were put inplace with DSE for direct delivery ofcurrent digital mapping information(VicMap). This initiative provides forthe first time the capability for ESTAto regularly update the CAD systemwith critical changes in addressinginformation across the state.• ESTA’s EAS pager replacementinitiative commenced. The aimof this initiative was to upgradeapproximately 20,000 of its 35,000pagers with more robust models.1650 operational pagers werereplaced within the first quarter.• Emergency Markers were installed atthe Port of Melbourne. The projectwas also extended to Lilydale Lakeand the Federation Trail on 20September. These markers facilitatethe accurate location of emergenciesin parks and open spaces.• The Department of Treasury‘Gateway’ review of Mobile DataNetwork (MDN) project resulted in apositive report noting that customerswere satisfied with the outcome andall targeted business benefits weremet or exceeded.• ESTA participated in the RoyalMelbourne Show where our serviceswere demonstrated to thousandsof patrons.